IT Support Engineer

IT Support Engineer

A leading European manufacturer establishing its India shared-services centre

Location: Remote (India)

About the Company

A leading European manufacturer is establishing its India shared-services centre and has partnered with Flexiple to hire IT support engineers for its India workforce. You will keep every employee's hardware, software, and access running without friction. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As an IT Support Engineer, you will provide day-to-day technical support, manage IT assets, and resolve issues across hardware, software, and network access for the India team.

Key Responsibilities

Helpdesk & Support

• Resolve hardware, software, and access requests raised through the helpdesk
• Set up and configure laptops, peripherals, and accounts for new joiners
• Troubleshoot connectivity, VPN, and application issues for end users

Systems & Asset Management

• Maintain the IT asset register and manage licences and warranties
• Apply security patches and enforce endpoint-security policy
• Document recurring issues and build self-service guides for common requests

Ideal Candidate Profile

• 2 to 5 years in IT helpdesk, desktop support, or systems administration
• Working knowledge of Windows, macOS, and common productivity and collaboration tools
• Familiarity with Active Directory, ticketing systems, and basic networking
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• CompTIA A+, Network+, or an equivalent certification
• Experience supporting a distributed or remote workforce
• Exposure to MDM tools (Intune, Jamf) for device management

What We Offer

• A it support engineer seat at a European manufacturer's India shared-services centre
• Remote-friendly, pan-India hiring with long-term placement
• A support seat that keeps the whole India office productive
• One application considered for this and future matched roles

Hiring Process

HR Screening → Technical Round 1 → Technical Round 2 → Culture Fit