Account Manager
That's who we are
Flyps is a high-tech software house that has been on the market for almost ten years. We specialize in projects requiring high levels of expertise: R&D, AI, computer vision, or high scalability. As a software house, we develop software for self-driving robots, biotech and medtech companies, IoT, and data-driven companies, among others. We create our own internal products (e.g., our social live selling platform) and work with both foreign and Polish clients - including American Fortune 500 companies and unicorns. We created the first cashless and self-service stores in Poland and our team was a pioneer in the field of building automation.
The role
We’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you.
What you’ll do
Manage and grow relationships with B2B clients
Act as the main point of contact for assigned accounts
Ensure ongoing client satisfaction, resolve issues, and identify expansion opportunities
Collaborate with delivery and technical teams to make sure projects meet client expectations
Gather client feedback to improve services and propose upsell opportunities
Support renewals and coordinate with business development when needed
Requirements
3+ years of experience in client/account management in the tech sector
Excellent communication skills in Polish (B2+) and English (B2+)
Organized and detail-oriented, with a knack for building strong client relationships
Familiarity with Pipedrive or other CRM tools
Being up to date with AI topics and good understanding of them
Customer-first mindset and a proactive approach to problem-solving
What we offer
8000 - 15 000 PLN net + VAT monthly, B2B
100% remote setup and flexible hours
Private medical care, life insurance, and Multisport
Referral bonuses
Equipment of your choice (MacBook by default)
Interesting, challenging projects - we only take on the ones we believe in :-)