Sr. System Engineer

Under the limited direction of a supervisor, the role is responsible for providing design, integration, and management of complex systems, including building and running Infrastructure and Cloud Services, focused on producing high-quality solutions and improving existing technology systems through orchestration and automation. They will focus on enhancing existing processes and developing and implementing solutions through various technology disciplines.

They collaborate with infrastructure engineers, software engineers, chapter leads, service and product owners, and other multidisciplinary staff based on shared goals and agile practices. This is a hands-on position that will work side by side with other team members throughout the Infrastructure and Cloud Product and Service Organization. As a cross-functional team member, they will be flexible, participate in mutual understanding, and continuously evaluate processes.

Responsibilities:

• Plan: Provide estimates for own work effort for product sprints and service kanban. Participate as an SME in recommending technology solutions to the product team. Participate as an SME in the maintenance and upgrade tasks for services supported. Participate as an SME in resolving incidents and fulfilling requests escalated to service.
• Run: Assist with root cause analysis for problems related to services. Participate in 24/7 on-call rotation.
• Build: Complete related technical work effort. Communicate blockers and requests for help for agile teams.
• System Reliability: Improve the reliability of high-scale systems by using automation to improve the process, the environment, and the technology stack. Leverage automation where possible to ease/eliminate manual tasks. Transition products and features to the service organization by leveraging automation wherever possible, including updating record systems and creating/updating wikis.

Requirements:

• 3 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): 3+ years of experience in application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline. A focus on scripting and automation.

Core:

• Hands-on experience managing and deploying enterprise applications using SCCM, including packaging, distribution, and lifecycle management.
• Strong working knowledge of Microsoft Intune and Autopilot for modern device provisioning, policy management, and endpoint configuration.
• Proven experience with Adaptiva OneSite / Adaptive Suite to optimize content distribution and endpoint performance at scale.
• Advanced PowerShell scripting skills used to automate packaging, deployment, reporting, and operational tasks.
• Expertise in application packaging and automation, including silent installs, dependency handling, and packaging standards.
• Experience implementing and supporting autonomous endpoint management strategies, reducing manual intervention through automation and policy.
• Solid background supporting virtual desktop environments (e. g., Horizon, AVD), including application delivery and troubleshooting within VDI contexts.
• Strong endpoint troubleshooting capabilities across OS, application, and deployment layers, with a focus on root cause analysis.
• Experience with vulnerability remediation and packaging, including application updates, patching workflows, and compliance alignment with security requirements.

Soft Skills:

• Ability to stay current on current technologies and learn collaboratively and independently.
• Effective at both verbal and written communication based on the intended audience.
• Solid Interpersonal and collaboration skills.
• Excellent customer service skills, including the ability to take ownership.
• Must have a strong work ethic, time management skills, and a positive attitude.
• Ability to work independently or on a team with minimal supervision.
• Ability to coordinate activities with team members and other stakeholders.
• Ability to multi-task and change priorities with effective results.

Decision-making Requirements:

• Should be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members for guidance in such situations.
• Must decide when escalation of an issue is warranted.
• Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance competing priorities from the office and home office IT staff with moderate management supervision.
• Must-Have Skills: SCCM Application, MS Intune and Autopilot, Adaptive Suite, Powershell Scripting knowledge, Packaging Automation, Autonomous Endpoint Management, Virtual Desktop Support, Troubleshooting, Vulnerability packaging.
• Education and Certifications: 4 Year / Bachelor's Degree required.

Skills

Autopilot, Intune, MECM, Microsoft Endpoint Configuration Manager, Microsoft Intune, PowerShell, SCCM, Windows Autopilot