Quality Control Officer (Data Centre)

Key Responsibilities

1. Quality Assurance & Process Compliance

• Review and ensure all FM processes, SOPs, EOPs, workflows, and checklists comply with ISO standards, client requirements, and industry best practices.

• Validate that operational activities align with approved procedures and the QMS framework.

• Assist in the preparation, implementation, and improvement of quality assurance policies and guidelines.

2. QMS Support & Continuous Improvement

• Support the Quality Manager in maintaining ISO 9001, ISO 14001, ISO 45001, and SS 564 documentation and compliance.

• Participate in QMS reviews, gap analysis, and process enhancement initiatives.

• Coordinate change management for document revisions, version control, and procedural updates.

3. Audit & Compliance Monitoring

• Assist in planning and conducting internal audits, compliance assessments, and vendor audits.

• Track audit findings, NCRs, and corrective/preventive actions (CAPA) to ensure timely closure.

• Verify vendor service reports, statutory compliance certificates, and maintenance documentation.

4. Data Validation & Performance Monitoring

• Analyse FM performance metrics such as PPM completion, incident response times, SLA compliance, energy consumption, downtime, and operational trends.

• Validate accuracy of CMMS/CAFM entries, inspection logs, permit-to-work records, and maintenance data.

• Prepare QA dashboards and reports for management and clients.

5. Vendor & Contractor Assurance

• Ensure vendor processes, method statements, competencies, and documentation meet QA expectations before work execution.

• Conduct random checks to ensure alignment to contract specifications and safety requirements.

• Review and ensure close-out of service reports, service quality issues, and material compliance.

6. Incident & Risk Governance

• Support root cause analysis for incidents, faults, and non-conformances.

• Track incident trends and recommend preventive measures.

• Maintain accurate records for incident reports, near-miss logs, and risk registers.

7. Documentation & Reporting

• Maintain QA records, audit logs, compliance matrices, risk logs, and QMS documents.

• Prepare weekly/monthly QA reports highlighting issues, recurring gaps, audit results, and corrective actions.

• Ensure documentation readiness for client audits, certification audits, and regulatory inspections.

Requirements

Qualifications

• Diploma/Degree in Mechanical, Electrical, Facilities Management, Quality, or related engineering disciplines.

• ISO 9001 Internal Auditor or Lead Auditor certificate is an advantage.

• Familiarity with TIA-942, SS 564, SS 553, SS 568, and DC/mission-critical standards is beneficial.

Experience

• 2–4 years of experience in FM, building services, QA/QC, industrial operations, or critical infrastructure.

• Experience in data centres or mission-critical facilities is preferred.

• Knowledge of key M&E systems (GRUPS, generator, chillers, switchgear, CRAC/CRAH, BMS) is desirable.

Skills

• Strong analytical and documentation skills.

• High attention to detail and accuracy.

• Able to identify gaps in processes and propose improvements.

• Effective communicator with technicians, engineers, vendors, and clients.

• Proficient in MS Office, CAFM/CMMS, and quality reporting tools (Power BI is a plus).

Location
- Ang Mo Kio

Skills

Quality Control and Assurance, Quality Control, Strong Attention To Detail, Analytical Skills, Key Management, Quality Control Audits, Quality Control Testing, Data Centre Facilities Management, Identify process gaps, Continuous improvement Systems, Quality Control Process, Quality Assurance Procedures, Electrical Engineering (including power engineerin, Lead Audit, compliance documentation, Quality Assurance Processes, BMS, Iso Guidelines, QMS Audit, Quality Control Management