Program Officer

About the role

The Program Officer will assist with the onboarding of new mills, and support the launch and extension of fortification in mill partners. They will assist the program team in ensuring that fortification work in the partner mills is conducted as per the standards set by Fortify Health. This includes supporting mill partnerships end-to-end, from the initial onboarding stage all the way to ensuring that 100% of the mill’s atta production is fortified. The Program Officer will collaborate with both the Monitoring, Evaluation and Research team and the Regulatory Affairs team at Fortify Health to ensure smooth implementation and monitoring of fortification in mill partners. Therefore, Program Officers are essential to the growth of Fortify Health.

The Program Officer will report to Fortify Health’s Senior Program Officer for their geography.

Key Responsibilities

• Facilitate onboarding of mills and provide technical support to partner mills
  • Relationship building
    • Identify new mills to reach out for partnership, and foster relationships with these mills.
    • Support the generation of strong networks within the milling industry and with equipment vendors.
  • Supporting with mill launch
    • Oversee smooth installation of fortification equipment in partner mills.
    • Provide technical advice and support to miller partners on all stages of the implementation and fortification process.
  • Visiting mills
    • Coordinate and attend visits to mills with Fortify Health’s technical consultants in the Quality and Regulatory teams.
• Contribute to Fortify Health’s research and improvement of operations
  • Collaborate with other teams at Fortify Health to ensure that their findings are used to improve Programs team operations.

Please note that this job description is a guide to the work you will initially be required to undertake, but does not cover all of the duties the post holder may have to perform. Responsibilities will evolve over time, in discussion with the Senior Program Officer of the geography.

Skills, Knowledge and Expertise

Requirements

• Willingness to travel around 60% of the time (this may include within base location).
• Professional fluency in Hindi, and professional proficiency in English.
• Bachelor's degree or higher in a related field (food technology, nutrition, etc.)
• Expertise:
  • Experience / background in the milling industry, with a good technical understanding of mill setup and machinery
• Execution:
  • Ability to document key information accurately and clearly.
  • Excellent organisational skills and ability to work effectively on multiple projects.
• Collaboration:
  • Ability to work as part of a team.
• Communication:
  • Able to communicate key points clearly, both verbally and in written communication.
• Problem Solving:
  • Ability to identify problems and work proactively to determine solutions.
• Growth Mindset:
  • Eager to learn from setbacks and use those insights to improve their work.

Desirable attributes

• Experience working with remote team members.
• Experience working independently.
• Experience working in an NGO or in the development sector.
• Enthusiasm about our opportunity to improve people’s lives.
• Proficiency in other local languages.

Benefits

At Fortify Health, we’re building a team of passionate, driven individuals who want to create measurable public health impact. We believe that people thrive when they feel supported, trusted, and empowered to grow. Here’s what you can expect when you join our team:

• Opportunities for career growth:
  • Whether you’re early in your career or bringing years of experience, we offer opportunities to take on new responsibilities, build your skills, and grow into leadership roles. We support professional development through feedback, mentorship, and learning resources.
• Flexible work hours:
  • We understand that everyone works differently. Fortify Health offers flexible working hours to help you manage your time effectively and maintain a healthy work-life balance.
  • (This role also offers remote or hybrid work options, depending on the nature of work activities).
• Inclusive and supportive culture:
  • We foster a collaborative and respectful work environment where diverse perspectives are valued.
  • Our team is supportive and mission-driven, united by a shared commitment to improve public health through wheat fortification.
• Meaningful, impact-driven work:
  • Your work at Fortify Health will directly contribute to improving nutrition and health for millions of people. We focus on high-impact, evidence-based solutions, and every team member plays a role in driving our mission forward.
• Transparent and structured systems:
  • We strive for clarity in how we work. From performance reviews to team communications, we use structured systems to ensure that expectations are clear, feedback is regular, and growth pathways are visible.
• Learning and Development:
  • Team members have access to resources for professional development, including training, workshops, and mentorship opportunities.
  • We actively support upskilling and cross-functional learning to help team members expand their capabilities.