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Apprentice Customer Care

Digitide Solutions · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · High School Diploma · 3 days ago

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Location

In office (Indore)

Seniority

Intern

Employment

Internship

Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 3, 2026. Digitide Solutions scores B on the Alion truth index.

Overview

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com · HQ: Bengaluru, India · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Business Process Outsourcing (BPO) · 5000+ employees · Est. 2020

Tech stack of Digitide Solutions

As an Apprentice Customer Care representative, you will be an integral part of our back-office team, ensuring a seamless and positive customer experience. Your role will involve handling customer inquiries, providing accurate information, and offering efficient solutions. You will work closely with our experienced team, learning the ins and outs of customer care and contributing to our company's success.

Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.
Provide product and service information, offering guidance and recommendations to customers.
Escalate complex issues to senior team members, ensuring effective problem-solving.
Maintain accurate records of customer interactions and feedback for future reference.
Collaborate with the team to identify and implement process improvements, enhancing overall customer satisfaction.
Ensure compliance with company policies and procedures, maintaining a professional and courteous demeanor.
Stay updated with product knowledge and industry trends, attending training sessions as required.
Assist in data entry and basic administrative tasks, contributing to the smooth operation of the department.
Actively participate in team meetings and contribute ideas for continuous improvement.

Excellent communication skills, both verbal and written, with a focus on active listening.
Strong problem-solving abilities and a customer-centric approach.
Ability to work collaboratively within a team environment.
Proficiency in Microsoft Office suite, particularly Excel and Outlook.
Basic knowledge of customer relationship management (CRM) systems is preferred.
A positive and enthusiastic attitude, with a passion for learning and growth.
Excellent time management skills and the ability to prioritize tasks effectively.
High school diploma or equivalent qualification is required.
Previous customer service experience is an asset but not mandatory.

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