Java Application Support Engineer

Responsibilities

• Investigate, troubleshoot, and perform root cause analysis for incidents, defects, and production issues escalated by Level 1 support.
• Analyze application logs, system behavior, and technical data to diagnose and resolve application issues.
• Reproduce reported issues through testing and validation to identify appropriate solutions.
• Develop and implement corrective fixes, workarounds, and data patches for incidents and problems.
• Prepare and maintain technical documentation, solution documents, and support procedures.
• Monitor application performance, response times, system health, and resource utilization to ensure service availability.
• Perform SQL queries, scripting, and data extraction to support business and operational requirements.
• Take ownership of incident and problem tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs).
• Provide application support during deployment, release, and production implementation activities.
• Collaborate effectively with developers, infrastructure teams, vendors, business users, and other stakeholders to resolve issues.
• Identify opportunities to improve application stability, support processes, and system performance through continuous improvement initiatives.
• Ensure compliance with organizational policies, security standards, and operational procedures.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 2–3 years of experience in the IT industry, with hands-on experience in Level 2/Level 3 application support.
• Experience supporting Java-based applications in a production environment.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to perform root cause analysis.
• Experience in system recovery, data recovery, and production issue resolution.
• Proficiency in SQL, database querying, and scripting.
• Familiarity with Microsoft Office applications.

Knowledge of the following technologies is an advantage:

• Jira
• Amazon Web Services (AWS)
• Linux

Skills

Service Level Agreement Management, Office Applications, Preparation of Technical Documents, Information Systems, Computer Information Systems, Data Recovery, Root Cause Analysis, Scripting, Resolve Technical and Operational Issues, Information Technology, reporting solution, Computer Science, Issue Resolution, Availability Management, SQL Development, Data Extraction