IT Support Engineer

Designation: IT Support Engineer
Work Location: Singapore 168583
Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
Employment Type: Full-Time / Dedicated On-site Support

Job Responsibilities

• Provide first-level technical support and troubleshooting for Windows desktops, laptops, peripherals and locally installed applications.
• Install, configure, maintain and administer Microsoft Windows operating systems and endpoint devices.
• Perform routine Windows OS patching, software updates, firmware upgrades and security maintenance.
• Manage endpoint protection, anti-malware updates and monitor security compliance.
• Implement approved security-hardening configurations and ensure compliance with IT security standards.
• Administer local user accounts, privileged accounts, access permissions and password-related requests.
• Perform hardware and software troubleshooting, including system errors and peripheral-related issues.
• Maintain endpoint configuration baselines, asset inventories and technical documentation.
• Support endpoint deployment, replacement, relocation, reconfiguration and decommissioning.
• Conduct vulnerability management activities and escalate cybersecurity incidents or security-related concerns.
• Maintain accurate work records, maintenance logs, patching reports, security compliance records and asset documentation.
• Coordinate with IT teams, equipment vendors, system owners and other stakeholders to resolve technical issues.
• Ensure all support activities comply with applicable IT policies, cybersecurity requirements, GMP/GxP standards and operational procedures.
• Support IT operations within manufacturing, laboratory and controlled environments, including cleanroom environments where required.

Requirements:

• Diploma or Degree in Computer Science, Information Technology or a related discipline.

• Minimum 2 years of relevant hands-on experience in Windows endpoint administration, IT systems support or technical operations.

Practical experience in:

• Microsoft Windows installation and administration.
• Windows patch and update management.
• Endpoint security and anti-malware configuration.
• OS and application security hardening.
• User account and privileged-access administration.
• Hardware, software and peripheral troubleshooting.
• Technical documentation and evidence collection.
• Able to support standalone, isolated, workgroup-based and non-domain-joined computers.
• Good troubleshooting, analytical and problem-solving skills.
• Ability to work independently and follow technical procedures accurately.
• Good written and verbal communication skills.
• Willingness to work in cleanroom, laboratory and manufacturing environments, including gowning requirements.

Preferred Experience

• Experience in pharmaceutical, healthcare, manufacturing or laboratory environments.
• Familiarity with GMP/GxP and cybersecurity compliance requirements.
• Experience in endpoint vulnerability management and security compliance documentation.

Skills

IT Security Policies, Installations, access permissions, Laptops, resolve system errors, Patch Management, Endpoint Protection, Peripheral Equipment, Information Technology, Hardware Troubleshooting, Computer Science, Windows System Administration, System Administration, Updating of firmware, Financial Documentation, Security Monitoring, Updating of Software