Associate Account Coordinator (Logistics)

FreePL is part of Swift Group, established in 1991 as Swift Freight. Over the years, the Group earned the trust of global companies as a logistics agent and partner, growing into a market leader and expanding its operations across multiple sectors under Swift Group.

Since 1991, SWIFT Group has launched several companies across the logistics industry, each built to solve a specific part of the supply chain, from IOR/EOR and regulatory services to customs clearance, port trucking, freight, and warehousing solutions.

Since 2016, Swift Egypt has also evolved beyond its original back-office Importer of Record services into a commercial and investment arm that continues to drive the Group’s growth while building on decades of operational expertise, industry knowledge, and trusted relationships.

FreePL was founded in 2023 with our unique approach in mind. We saw that traditional logistics models and fixed structures no longer fully match how modern businesses operate. Because 1PL, 2PL, 3PL, and 4PL simply aren’t enough, we created FreePL.

Today, FreePL is operating and scaling steadily, combining the agility and pace of a growing business with the foundation, network, and backing of an established group. As we continue to grow, we are looking to hire an Associate Account Coordinator to support this next stage of scale and help strengthen our operations, processes, and capabilities alongside the business.

What We Look For

We’re looking for an Associate Account Coordinator to work closely with the Senior Account Coordinator in managing day-to-day operations across client accounts. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working behind the scenes to ensure systems, documentation, and processes run smoothly.You’ll play a key role in maintaining accurate records, supporting shipment coordination, and helping resolve operational and client-related issues in a timely and efficient manner.

Key Responsibilities

• Work closely with the Senior Account Coordinator in daily account operations and follow-ups
• Maintain and update internal systems with accurate shipment, client, and documentation data
• Prepare, review, and manage shipping and logistics documentation
• Track shipments and ensure all records are up to date and aligned with operations
• Ensure timely follow-ups on client requests and maintain a high level of responsiveness
• Handle ad-hoc requests and support urgent operational needs when required
• Coordinate with internal teams (operations, customs, finance) to support smooth execution
• Assist in resolving operational issues and responding to client inquiries promptly
• Ensure all documentation is complete, accurate, and compliant with requirements
• Flag any discrepancies or delays proactively

Qualifications & Work Experience

• 1-2 years of experience in logistics, freight forwarding, or a coordination/admin role
• Basic understanding of import/export documentation is a plus
• Experience working with logistics or ERP systems is a plus
• Proficiency in Microsoft Office (especially Excel)
• Exposure to client-facing communication
• Strong attention to detail and high level of accuracy
• Good organizational and time management skills
• Clear and professional communication skills
• Client-oriented mindset with a sense of ownership and accountability
• Ability to stay responsive and adaptable in a fast-paced, dynamic environment