Infra Support Engineer

Fuku • Chinese: C2 (Optional) • 5 months ago
Apply now
Save
368,746open jobs
9,444companies
47,506added this week
Browse all
Location
In office (Kuala Lumpur)
Employment
Full-Time
Overview
Company
Impact
Profile match

Fuku

Fuku is a fast-casual restaurant concept founded by chef David Chang that specializes in Asian- and Southern-inspired spicy fried chicken. Originating from a secret menu item at Momofuku Noodle Bar in New York, the brand has grown into a standalone culinary concept known for its signature chicken sandos, tenders, and sides. Today, Fuku operates through brick-and-mortar locations, major sports arenas, airports, and high-traffic venues across the United States.
eatfuku.com • HQ: New York, United States • Delivery • Food & Beverages • Catering & Food Services • 501-1000 employees

Infra Support Engineer - GMI Global Infrastructure Team

Preferred Location:

- Taiwan

- Malaysia

Responsibilities:

- Provide first and second-line technical support to customers for AI Infrastructure, including GPU/CPU nodes, networking, storage, orchestration, and platform services. Support is delivered via ticketing systems, emails, Slack, or other messaging platforms.

- Support GPU cluster delivery, including system provisioning, image deployment, network validation, BIOS/firmware updates, and GPU driver/runtime installation.

- Monitor system health and service-level indicators using alerts and dashboards; respond to alerts 24x7 as scheduled.

- Triage incidents by gathering context, verifying scope and impact, and following standard operating procedures and runbooks to perform immediate mitigations.

- Escalate incidents to global SRE engineers with clear, concise incident notes and relevant logs/traces.

- Maintain incident logs, update status pages, and communicate timely updates to stakeholders during incidents.

- Perform routine operational tasks such as log checks, health checks, capacity checks, and simple automated fixes.

- Participate in postmortems and contribute actionable follow-ups to reduce recurrence of incidents.

- Help maintain and improve standard operating procedures (SOP), run periodic runbook validation, and document new procedures.

- Work collaboratively with developers and SRE teams to improve system reliability.

Qualifications:

- Bachelor’s degree in Computer Science or a related field.

- Over 2 years of experience in IT operations, server administration, SRE, DevOps, or technical support.

- Hands-on Linux experience, including shell, kernel, and log management.

- Basic networking knowledge, including TCP/IP, DNS, HTTP, and VLANs.

- Familiarity with monitoring, alerting, and logging tools such as Prometheus, Grafana, and AlertManager.

- Experience with Nvidia GPU infrastructure and Kubernetes.

- Comfortable collecting diagnostics, reading logs, and interpreting traces.

- Strong troubleshooting mindset and ability to follow runbooks under pressure.

- Excellent written and verbal communication skills for customer-facing incident handling.

- Willingness to work shifts and participate in on-call rotations.

- Bilingual in English and Chinese.

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
368,746 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Similar stack
Same company
Kuala Lumpur
DevOps Engineer 6 hours ago
≈ $49k – $88k per year (Estimated) • Remote/Hybrid • Full-Time • Bachelor's Degree • Warsaw
Bash
Python
DevOps
AWS
Azure
Azure AKS
CI/CD
Docker
GCP
Git
GitHub
GitHub Actions
GitOps
Grafana
Kubernetes
Loki
Prometheus
Terraform
Thanos
Apply
≈ $141k – $265k per year (Estimated) • Equity • Remote • Contractor • 8+ years exp
Python
Ruby
DevOps
AWS
Blue-Green Deployment
CI/CD
GCP
GitOps
Grafana
Incident Management
Kubernetes
OpenTelemetry
Prometheus
Pulumi
Terraform
Cybersecurity
FedRAMP
NIST 800-53
SentinelOne
Apply
$86k – $185k per year • In office • Full-Time • 7+ years exp • Bachelor's Degree • Toronto
Java
Java
Hazelcast
Spring Boot
Databases
Apache Kafka
PostgreSQL
Redis
DevOps
Azure
Azure DevOps
CI/CD
Docker
Git
Grafana
Jenkins
Kubernetes
Platform Engineering
Prometheus
SLI/SLO/SLA
Splunk
Cybersecurity
Least Privilege
Apply
$117k – $177k per year • In office • Full-Time • 4+ years exp • PhD • Washington
Java
Python
Rust
Databases
Apache Kafka
HBase
Trino
AI/ML
Agentforce
AI Agents
Flink
Spark
DevOps
AWS
GCP
Kubernetes
Marketing
Salesforce
Apply
$164k – $219k per year • In office • Full-Time • 10+ years exp • Bachelor's Degree • Chantilly
JavaScript
Node JS
SQL
TypeScript
Java
Java
Hibernate
Spring Boot
Databases
MySQL
Oracle
PostgreSQL
Frontend
Less
React.js
DevOps
Amazon EC2
Amazon ECS
Amazon S3
AWS Lambda
CI/CD
CloudFormation
Docker
Jenkins
Kubernetes
AWS
Apply
In office • Full-Time • Kuala Lumpur
Python
SQL
Python
FastAPI
Flask
Databases
FAISS
Milvus
Pinecone
PostgreSQL
Qdrant
AI/ML
AWS Bedrock
Embeddings
LLM
RAG
DevOps
AWS
CI/CD
Docker
Vector
Apply
C++ developer 4 days ago
≈ $109k – $362k per year (Estimated) • In office • Full-Time • Singapore
C++
COBOL
COBOL
IBM MQ
Databases
PostgreSQL
DevOps
AWS
Cybersecurity
PCI DSS
Apply
In office • Full-Time • Johor Bahru
Apply
≈ $80k – $226k per year (Estimated) • In office • Contractor • Singapore
Databases
Apache Kafka
DevOps
AWS
Azure
CI/CD
Docker
GCP
Kubernetes
Apply
≈ $148k – $316k per year (Estimated) • In office • Full-Time • Singapore
Databases
Apache Kafka
AI/ML
Anomaly Detection
Flink
DevOps
Platform Engineering
Apply
Remote/Hybrid • Full-Time • 1+ year exp • Kuala Lumpur
Apply
In office • Bachelor's Degree • Kuala Lumpur
Apply
In office • Full-Time • 10+ years exp • Kuala Lumpur
COBOL
SQL
Apply
In office • Full-Time • 5+ years exp • Bachelor's Degree • Kuala Lumpur
ABAP
ABAP
ABAP Objects
DevOps
Rest API
SLI/SLO/SLA
Apply
In office • Full-Time • 8+ years exp • Bachelor's Degree • Kuala Lumpur
ABAP
DevOps
SLI/SLO/SLA
Apply
See all jobs
This is one of many
368,746 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles