Technicien(ne) Support N1 / Proximité

FUZYO • IT Consulting & Digital Transformation • Custom Software Development • 8 days ago
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Salary
$31k – $40k per year
Location
In office (Paris)
Seniority
Middle · 3+ years exp
Employment
Freelance

First seen by Alion on Oct 14, 2026.

Overview
Company
Impact
Profile match

FUZYO

Fuzyo is an IT and business consulting firm that helps organisations accelerate their digital transformation with cloud, data, artificial intelligence and cybersecurity. It places consultants on client missions in France, Belgium and Luxembourg, including Java developers, application architects and data analysts. The company is headquartered in Paris, France.
fuzyo.com • HQ: Paris, France • Custom Software Development • IT Consulting & Digital Transformation
Tech stack of FUZYO

Localisation : Paris (75), avec déplacements en Île-de-France ponctuels
Contrat : Freelance ou CDI
Démarrage : 04 janvier 2027
Durée : mission longue + de 3 ans
présence sur site 5 jours sur 5

Locaux proches de la ligne 6 à 1 minute.

Contexte
FUZYO, recherche un(e) technicien(ne) support N1 pour un client grand compte. Le poste couvre le support et la proximité pour environ 200 utilisateurs, répartis sur plusieurs sites en Île-de-France.

Missions

  • Accueillir, qualifier, prioriser et suivre les demandes dans l’outil ITSM (EasyVista).

  • Diagnostiquer et résoudre les incidents courants, et traiter les demandes de service.

  • Installer, déplacer et retirer les postes de travail et les équipements.

  • Configurer les smartphones Android et accompagner les utilisateurs sur les outils de visioconférence.

  • Gérer le parc, les stocks et l’annuaire, et tenir à jour la base de connaissances.

  • Escalader vers le niveau 2 dans un délai d’une heure maximum.

  • Se rendre une fois par mois dans chacun des sites distants.

Environnement
Windows 11, Microsoft 365, Active Directory, Intune, Workspace ONE, EasyVista.

Profil recherché

  • Bac+2 en informatique (BTS SIO, BUT ou équivalent).

  • 1 à 3 ans d’expérience en support utilisateurs ou en proximité.

  • Sens du service, pédagogie, rigueur dans la traçabilité.

  • Permis B apprécié.

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