Adoption Specialist - 1/2

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

About Granary

Granary is the technology and operational backbone powering Reliance Retail’s grocery ecosystem. It supports inventory management, replenishment, fulfillment, supply chain operations, merchandising, pricing, store operations, customer experience, and omnichannel commerce across JioMart and grocery retail channels.

Role Overview

We are looking for a Granary Adoption Generalist to drive adoption, rollout, and effective usage of Granary capabilities across business and operations teams.

This role will work closely with business users, operations teams, product, engineering, and support teams to ensure new platform capabilities are understood, adopted, and embedded into day-to-day ways of working. The ideal candidate should be hands-on, structured, and comfortable working across multiple stakeholders to support training, rollout, issue triage, feedback collection, and operational improvement.

What will you do at Fynd?

• Drive adoption of Granary capabilities across grocery retail, supply chain, fulfillment, merchandising, store operations, and commerce teams.
• Translate business objectives into executable platform roadmaps in partnership with Product and business teams.
• Collaborate with Product leadership to shape platform capabilities based on user needs, operational realities, and adoption feedback.
• Drive alignment between business priorities and platform investments by capturing requirements, impact, dependencies, and adoption readiness.
• Support rollout planning, user communication, training, SOP creation, and adoption readiness.
• Work with business users to understand operational challenges, usage gaps, and adoption blockers.
• Coordinate UAT, release readiness, hypercare, and post-launch support for new features and workflows.
• Track adoption metrics, user feedback, issues, and operational impact.
• Partner with product and engineering teams to translate user feedback into actionable improvements.
• Support issue triage by coordinating between business, operations, support, and technology teams.
• Prepare adoption dashboards, status updates, process notes, and stakeholder communication.
• Help standardize ways of working so platform capabilities are used consistently across teams and locations.

Some Specific Requirements

Required

• 3+ years of experience in business operations, product operations, platform adoption, program coordination, business analysis, or implementation support.
• Understanding of retail, grocery, supply chain, fulfillment, commerce, store operations, or omnichannel workflows.
• Experience working with business users and technology/product teams.
• Strong coordination, documentation, follow-up, and communication skills.
• Ability to understand operational problems and translate them into clear requirements or action items.
• Comfort working in a fast-paced, multi-stakeholder environment.
• Strong ownership mindset and attention to detail.
• Willingness to work from the office 5 days a week, with 3 days at RCP and 2 days at the Andheri office.

Preferred

• Grocery retail or omnichannel commerce experience.
• Exposure to inventory, replenishment, fulfillment, merchandising, pricing, or store operations platforms.
• Experience with UAT, rollout, hypercare, release support, or production issue tracking.
• Familiarity with SOPs, training material, dashboards, and adoption reporting.
• Exposure to Agile ways of working or enterprise technology programs.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

We believe in building strong teams and lasting connections.

Regular community engagement and team-building activities

Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. This role requires the candidate to work 3 days a week from RCP and 2 days a week from the Andheri office.