System Engineer Intern

Systems Engineer Intern

Internship / Co-op | Warehouse Automation & Robotics

About the Role

As a Systems Engineer Internat Geek+, you’ll work alongside our Systems Engineers to support partners and clients ranging from startups to Fortune 500 companies. With guidance from senior team members, you’ll learn how to build strong working relationships with clients, develop an understanding of their needs, and help diagnose, troubleshoot, and resolve the issues they run into, getting to the root cause rather than the symptom. Early in the internship, you’ll focus on shadowing client calls, supporting implementation tasks, and learning our systems. As you gain experience, you’ll take on increasing ownership, including leading defined workstreams and engaging directly with clients with guidance. If you’re excited about robots and rolling out complex systems, we’d like to hear from you.

What You’ll Do

Implementation and deployment

• Support the design and configuration of the software that manages our robot fleets and fulfillment solutions.
• Assist with deploying client system solutions on Linux servers and managing databases using SQL.
• Help close out implementations against the project closing checklist.

Integration and testing

• Participate in API and functional testing sessions with clients to integrate Geek+ systems with client systems, first shadowing, then running sessions with guidance.
• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), and with guidance take the lead on defined test workstreams, using these cycles to learn the system from the implementation team.

Post-launch support

• Support remote and onsite hypercare after go-live, including hardware, software, and network troubleshooting and firmware upgrades, working alongside experienced engineers.
• Help respond to customer inquiries and track issues through to resolution within agreed timelines and SLAs.
• Help develop training materials and SOPs for system operation, fault recovery, and exception handling.

Communication and collaboration

• Communicate with clients by phone, email, and chat with guidance, providing clear written instructions and technical documentation.
• Support cross-functional collaboration, including coordination with overseas teams as needed.
• Present findings, documentation, or project updates to the team, and take ownership of one or two smaller projects or workstreams as experience develops.

What We’re Looking For

Required Qualifications

• Currently pursuing a Bachelor’s degree in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical and Computer Engineering, Computer Science, or a related field.
• Professional working proficiency in both Mandarin and English, spoken and written.
• Hands-on experience with SQL and Linux (coursework or project experience is welcome).
• Proficiency with Microsoft Office and online collaboration tools.
• Willingness and ability to travel domestically within the Americas to support client projects (up to 75%, as scheduled with the team).
• Strong attention to detail and a willingness to learn.

Nice to Have

• Prior internship, project, or coursework experience in software, hardware, or network product support.
• Exposure to or working knowledge of Redis, Nginx, Postman, RESTful APIs, JDK, and cloud platforms.
• Experience with or exposure to WMS, WES, MES, or WCS systems.

What You’ll Gain

This internship is intended to provide considerably more than supporting engineering tasks. By the end of the term, a successful intern should have experience with:

• Understanding how robot fleet and fulfillment software goes from configuration and deployment to client go-live.
• Working hands-on with Linux servers, SQL databases, and APIs in real client projects, including SIT and UAT.
• Troubleshooting hardware, software, and network issues and getting to the root cause, with support through hypercare and post-launch operations.
• Communicating with clients and cross-functional teams, including overseas teams, and writing clear technical documentation and SOPs.
• Taking ownership of a small project or workstream from requirements through delivery, with guidance from senior team members.