Salesforce Data Cloud Consultant

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Location: PAN India

Requirements

• 5-8 years of hands-on technical experience within the Salesforce ecosystem, including Sales Cloud, Service Cloud, and/or Marketing Cloud.
• 2-3 years of dedicated, hands-on experience implementing Salesforce Data Cloud, formerly known as Salesforce CDP/Genie.
• Experienced Salesforce Data Cloud Expert is required to lead the design, implementation, and optimization of unified customer data solutions.
• Integrate data from multiple sources, implementing identity resolution, developing actionable audience segments, and maximizing the value of Customer 360 profiles to deliver personalized customer experiences across multiple touchpoints.
• Close collaboration with data engineering, marketing, and CRM teams to ensure seamless data integration and effective utilization of the Salesforce ecosystem.
• Configure Salesforce Data Cloud, manage data ingestion from multiple sources, map Data Source Objects (DSOs) to Data Model Objects (DMOs), and implement identity resolution rules.
• Design, develop, and maintain custom Salesforce solutions using Apex classes, triggers, and Lightning Web Components (LWC).
• Configure and optimize Sales Cloud and Service Cloud to support business processes and ensure seamless data flow between core CRM and Data Cloud.
• Develop Calculated Insights using SQL and create actionable audience segments for downstream activation.
• Build and maintain integrations between Salesforce Core, Data Cloud, and external systems using REST/SOAP APIs and middleware.
• Provide technical expertise in Salesforce development and Data Cloud architecture, participate in code reviews, and establish development best practices.
• Translate complex business requirements into scalable technical solutions and communicate data architecture concepts effectively to business stakeholders.
• Strong proficiency in Apex, including classes, batch processes, integrations, and triggers, along with Lightning Web Components (LWC).
• Extensive administrative and development experience with Sales Cloud and Service Cloud.
• Strong understanding of relational databases, SQL, data modeling, and ETL/ELT processes.
• Hands-on experience with REST/SOAP APIs and enterprise system integrations.
• Proficiency in SQL for developing Calculated Insights and querying data models.
• Good understanding of data warehousing, data lakes, and Master Data Management (MDM) principles.
• Proven ability to translate complex business requirements into scalable technical architectures.
• Strong communication skills, including the ability to explain technical and data concepts to non-technical stakeholders.
• Salesforce Data Cloud Consultant Certification.
• Strong operational knowledge of Salesforce Marketing Cloud (SFMC), including the consumption of Data Cloud segments and journey events.
• Working knowledge of Apex, SOQL, and Salesforce Flow for downstream CRM automation.
• Experience with CRM Analytics (Tableau CRM) or integration of Data Cloud with enterprise business intelligence tools.

Benefits

• A challenging, innovating environment.
• Opportunities for learning where needed.