Project Manager, HR Transformation & Operations

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

At Genesys, the HR Transformation & Operations drives initiatives that improve how Human Resources operates, delivers services, and enables the employee experience. The Project Manager, HR Transformation & Operations, is responsible for managing defined HR transformation projects or project workstreams within a broader program. This role focuses on project-level planning, execution, stakeholder coordination, readiness, change deliverables, adoption support, and helping establish scalable HR Enablement practices that support successful transformation delivery.

The ideal candidate is highly organized, detail-oriented, and comfortable managing timelines, risks, issues, dependencies, actions, communications, and project documentation. This role requires strong project management discipline, practical change management experience, and the ability to drive execution, enable organizational readiness, and keep project teams aligned and moving forward.

Responsibilities

• Manage project plans for assigned HR transformation projects or workstreams, including timelines, milestones, deliverables, owners, dependencies, risks, issues, decisions, and status updates.

• Drive day-to-day project execution by coordinating activities, tracking action items, following up on commitments, and ensuring deliverables stay on track.

• Work with project sponsors, HR stakeholders, delivery teams, and other supporting business functions needed to support successful project execution, change readiness, and adoption.

• Integrate change management activities into the project plan, including stakeholder engagement, change impact assessment, communications, training coordination, readiness planning, adoption tracking, and reinforcement activities.

• Develop and execute the project Change Management and Enablement strategy, including creating and managing the Change Management Bill of Materials (BOM) to plan, track, and deliver the enablement activities and artifacts required for successful adoption.

• Maintain supporting project management deliverables, including project plans, status reports, RAID logs, meeting materials, and related documentation.

• Support the establishment of repeatable approaches for stakeholder engagement, communications, training, readiness, adoption, and reinforcement across HR.

• Prepare clear project updates for project teams, sponsors, stakeholders, and program leaders, including progress against milestones, key risks, open decisions, dependencies, change readiness, and adoption measures.

• Support meeting planning and facilitation, including agendas, notes, decisions, action items, owners, due dates, and follow-up.

• Identify and escalate project risks, issues, dependencies, stakeholder concerns, readiness gaps, and adoption barriers that may impact delivery or outcomes.

• Partner with project and program leaders to define and track project success measures, business outcomes, readiness indicators, adoption metrics, and operational outcomes.

• Maintain project documentation, change deliverables, trackers, reports, SharePoint materials, and enablement assets in alignment with HR Transformation Office standards.

• Contribute to continuous improvement by applying lessons learned, reusing templates, and helping develop repeatable project delivery, change management, and HR Enablement practices across HR.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience in business, human resources, project management, organizational change management, communications, operations, or a related field.

• Three to five years of experience managing projects, project workstreams, or change management projects in a corporate, enterprise, HR, technology, or shared services environment.

• Demonstrated project management experience, including managing timelines, milestones, deliverables, risks, issues, dependencies, action items, status reporting, and stakeholder communications.

• Experience integrating change management activities into project delivery, including stakeholder engagement, change impact assessment, communications, readiness planning, training coordination, adoption tracking, and reinforcement.

• Experience creating project and change management deliverables such as project plans, status reports, RAID logs, communication plans, stakeholder assessments, change impact assessments, readiness plans, training support materials, or adoption trackers.

• Strong organizational and follow-through skills, with the ability to manage details, track commitments, and keep project teams aligned.

• Strong written and verbal communication skills, with the ability to create clear materials for project teams, stakeholders, sponsors, and leaders.

• Ability to collaborate across functions, influence without authority, and work effectively in a matrixed environment.

• Experience using project management and collaboration tools such as Smartsheet, Asana, Jira, Microsoft Project, SharePoint, Teams, or equivalent tools.

Preferred Qualifications

• Experience supporting HR transformation, HR operations, employee experience, shared services, or business process improvement projects.

• Experience working with or alongside HRIS, Workday, ServiceNow, Knowledge Management, IT, or process improvement teams.

• Familiarity with structured change management methodologies, such as Prosci ADKAR or similar approaches.

• Experience supporting project governance, meeting cadence, status reporting, stakeholder readiness, communications, training coordination, adoption tracking, or post-launch reinforcement.

• Background in project management, change management, communications, operational excellence, process improvement, or organizational effectiveness.

• Experience maintaining project documentation, SharePoint sites, project trackers, dashboards, change plans, or status reports.

• Experience supporting learning, enablement, organizational readiness, or adoption initiatives as part of enterprise transformation programs.

• PMP, CAPM, Prosci, Lean Six Sigma, or equivalent practical experience.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.