Lead Network Administrator 4C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description

• Dedicated responsibility for handling wireless access issues across the THE CLIENT estate.
• Handling network latching issues for wireless access points.
• Handling issues emerging in wireless network devices relating to access, signal strength, dark spots and dropped connections.
• Access point health monitoring, restart and service restoration.

• Strong understanding of wireless AAA concepts and technologies, including RADIUS, 802.1X, certificate-based authentication, and policy-based access control, with experience troubleshooting authentication and authorization issues across enterprise wireless environments.

• Supporting the ongoing project to swap Cisco access points for Juniper access points, expected to complete by end of 2026.
• Juniper MIST is the go-forward wireless standard. The estate is currently mixed, with Cisco Meraki and Cisco Aironet access points still in place pending the refresh.
• The Cisco-to-Juniper access point swap programme is expected to conclude by end of 2026. THE CLIENT plans to retain the existing project participants until the projects are concluded, so no additional project support is required from this role beyond business-as-usual operations.
• The Network team is supported by the Client Services team, which handles last-mile networking, servers, the OT environment and end-user device issues. Client Services staff understand PLCs and manufacturing equipment, cover Ethernet, basic networking and basic wireless, and manage iPads and handheld devices. This role therefore focuses on wireless engineering depth rather than first-line device support.

• Manage, maintain, and troubleshoot Cisco ISE infrastructure and access policies supporting secure wired and wireless authentication, including 802.1X, MAB, RADIUS/TACACS+, certificate-based authentication, endpoint profiling, and policy enforcement.
• Good years of experience in enterprise wireless network engineering and operations.
• Hands-on experience with cloud-managed wireless platforms - Juniper MIST and Cisco Meraki strongly preferred.
• Experience supporting legacy Cisco Aironet access points and controller-based WLAN architectures.
• Strong practical troubleshooting capability for wireless client association and authentication (latching) issues, roaming, co-channel interference and coverage gaps.
• Experience conducting wireless site surveys and heat mapping to identify and remediate dark spots.
• Working knowledge of 802.11 standards, RF fundamentals, 802.1X and WPA2/WPA3 enterprise authentication.
• Experience supporting wireless in industrial, warehouse or manufacturing settings, including awareness of OT network sensitivities.
• Familiarity with barcode scanners and handheld devices as wireless clients (for example Zebra scan guns).
• Professional working proficiency in English and Spanish.
• Prior involvement in a large-scale access point refresh or vendor migration programme.
• Understanding of IT/OT network segmentation and the firewall boundary between IT and OT.
• Exposure to AI-driven wireless assurance tooling such as Juniper Mist AI / Marvis.
• Willingness to travel to plant and warehouse sites as required.
• CWNA (Certified Wireless Network Administrator) or Cisco CCNA Wireless / equivalent (desirable).
• Juniper Mist AI certification (desirable).

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.