Internal IT Users Support Technician
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a IT Support Technician to join our ever evolving Technical Support team within Global Payments Europe and help shape the future of global commerce.
What you’ll own
Deliver first and second-line IT support, resolving incidents and service requests efficiently while maintaining high-quality ticket documentation and a strong focus on first-contact resolution.
Troubleshoot and support end-user devices, operating systems, software, hardware, printers, peripherals, and network connectivity across onsite and remote environments.
Manage incident triage and escalation, ensuring timely resolution and coordination with specialized support teams when required.
Configure, provision, and support desktops, laptops, mobile devices, and related enterprise technologies, including software deployments and system imaging.
Contribute to IT operations excellence by assisting with system maintenance, hardware upgrades, and the creation and improvement of technical documentation and support processes.
This role is fully from the office, with possibility to work from home once a week, after probation period
What you’ll bring
2+ years of experience providing IT support in an enterprise environment, with hands-on troubleshooting of hardware, software, and end-user technologies.
Strong knowledge of Windows, ChromeOS, and Apple devices, including installation, configuration, maintenance, and user support.
Experience with Microsoft Active Directory administration, user account management, and access provisioning.
Excellent problem-solving, communication, and customer service skills, with the ability to explain technical concepts to non-technical users.
A collaborative, team-oriented mindset with the ability to work effectively across functions, prioritize competing demands, and meet service level commitments.
It’s a bonus if you have
Experience working independently in a fast-paced IT support environment, managing multiple priorities with minimal supervision.
A strong understanding of IT service management processes, including incident, request, and problem management best practices.
Experience supporting virtual desktop environments, enterprise collaboration tools, or cloud-based workplace technologies.
The ability to analyze recurring issues, identify trends, and recommend improvements to support processes and end-user experience.
A proactive mindset with a continuous learning attitude and a willingness to take ownership of new technologies and initiatives.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-Dorotea Milas
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].