Network Engineer T3

• Role : Network Engineer Tier-3
• Work Location: Mangalore (WFO)
• Shift: Rotational Shifts

Role Overview:

We are seeking a highly skilled and driven Senior Networking Engineer to join our team. This role demands a deep understanding of network infrastructure, along with hands-on expertise in Wi-Fi technologies, including Ruckus, Cambium Networks, and MikroTik equipment. The ideal candidate should possess a proficiency level equivalent to or exceeding CCNA, with proven experience in network troubleshooting, maintenance, and configuration.

Required Qualifications:

• Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers
• Experience: 3 to 5 years of experience in network engineering or a related field.

Technical Skills:

• Strong knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, VLANs, etc.).
• Proficiency in WiFi networking concepts and best practices.
• Expertise in network troubleshooting tools and techniques.

Preferred Skills:

• Hands-on experience in network configuration and management.
• Familiarity with network monitoring tools.
• Basic knowledge of scripting or automation to optimize network tasks.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Must Requirements:

• Must be willing to work in a fixed USA Day shift, including weekends.
• Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.

Key Responsibilities:

• Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.
• Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity.
• Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.

Network Configuration:

• Participate in the setup and configuration of network devices.
• Implement network security measures and ensure compliance with organizational policies.
• Conduct routine network maintenance and updates.

Network Protocols:

• Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
• Assist in preparing network performance reports and analysis.

User Support:

• Provide technical support to end-users experiencing network issues.
• Collaborate with the support team to resolve network-related problems promptly.

Continuous Learning:

• Stay updated with the latest developments in networking technologies and best practices.
• Pursue relevant certifications and training opportunities.

This role offers a clear path for career advancement:

• Engineer - Networking >> Senior Engineer - Networking >> Subject Matter Expert >> Team Lead/Manager
• Alternative paths include Quality Analyst.
• This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

Work Environment:

• Shifts: 9-hour shifts with rotational changes every month.
• The various shifts timings are: 6.00PM IST to 3.00AM IST and 7.30pm IST to 4.30am IST. (Change in shift timings are subject to as per client demand.)
• Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
• Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
• Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Network Engineer!