Technical Solutions Development Manager, Workspace, Google Cloud

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Workspace Delivery Manager, you will serve as the primary customer interface for Google Workspace implementations, overseeing deployment strategy, optimization, and service delivery pipelines for enterprise clients. You will leverage your technical expertise, coordinate among developers, sales, partners, and clients to ensure seamless transitions, drive adoption, and maintain high customer satisfaction.

You will lead complex, multi-disciplinary projects from inception to completion, defining requirements, managing schedules, and mitigating risks. In this critical role, you will help customers transform their collaboration and communication while leading a team of technical consultants and developers to successfully deliver Google Workspace solutions.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage end-to-end delivery, technical strategy, and complex escalations for Google Workspace deployments, ensuring architectural alignment and seamless data migrations from legacy systems.
• Conduct regular service reviews, monitor Service Level Agreements (SLAs), and track quality metrics to ensure optimal service delivery and customer satisfaction.
• Provide highly technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.
• Lead and develop a team of technical consulting developers.
• Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

Qualifications

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 13 years of experience with 2 or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• 12 years of experience managing cross-functional technical teams, stakeholders, and external deployment partners.
• Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
• Experience in people management.

Preferred qualifications:

• Professional certification in Google Workspace Administration or Google Cloud.
• 3 year of experience managing a technical, customer-facing team.
• Good understanding of the Workspace or equivalent products and a clear, business-oriented grasp of its principles and potential, be able to translate complex technical concepts into business value for a senior executive audience.
• Excellent communication and presentation skills, with the ability to clearly explain technical tradeoffs to both executive stakeholders and developing teams.
• Demonstrated record in implementing large-scale cloud or software projects in corporate environments.