Zone Customer Engagement Senior Associate
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Sep 25, 2026. GoTo Group scores A on the Alion truth index.
About the Role
Zone Customer Engagement Senior Associate supports on-ground execution within the zone by engaging customers through marketing activation initiatives, handling operational issues (including budget administration) and engaging key stakeholders. This role ensures day-to-day operational excellence, supports compliance, and contributes to improving demand and supply towards business performance.
What you will do
Execute on-ground engagement mainly with customer sides, build strong relationship/partnerships with communities (e.g. Mall, Schools/Univ, Workers)
Support and execute zone activation initiatives to drive demand and supply growth.
Budget control, monitoring and process administration
Monitor and ensure stakeholder compliance with company policies and SOPs.
Coordinate with cross-functional teams (Operations, Sales, User Growth) to support initiative execution.
Track operational performance, identify issues, and escalate with proposed solutions.
Support process improvements to enhance efficiency and consistency in the zone.
What you will need
Minimum 3 years of experience in marketing, operations, or similar roles.
Strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query) with the ability to handle operational and on-ground challenges.
Comfortable with fieldwork and direct stakeholder engagement (drivers, merchants, customers).
Detail-oriented with good execution and coordination skills.
Data-driven mindset; able to track performance and identify basic insights.
Strong communication skills and ability to work across teams.
Fluent in Bahasa Indonesia; basic English proficiency is preferred.