Lead, Fleet Partnership Management
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to Know the Team
We focuses on enhancing transportation solutions and improving the user experience for our riders and drivers. We work on different projects related to ride-hailing, public transport integration, and mobility solutions.
Get to Know the Role
The Fleet Partner Lead is a strategic role designed to professionalize the governance of our external fleet providers. Moving away from fragmented, reactive oversight, you will be the primary commercial and operational owner for our fleet partnerships. Your mission is to maximize financial performance, enforce rigorous service standards, and secure the operational reliability necessary for our business to scale.
You will report to the Head, Mobility Growth & Driver Strategy and work onsite at Grab office, Mapletree Business Centre, HCMC.
The Critical Tasks You Will Perform
- Strategic Governance & Relationship Management
- Primary Liaison: Serve as the central point of contact for external fleet partners, fostering professional, long-term relationships.
- Proactive Oversight: Transition partner management from "problem-solving" to "performance-driving" through structured communication and accountability.
- Scaling Strategy: Build a partner ecosystem that supports rapid business growth while mitigating operational risk.
- Commercial Ownership & Financial Performance
- Cost Optimization: Audit and validate billing to eliminate errors and realize substantial cost savings.
- Contract Management: Drive full contract compliance and lead negotiations for favorable commercial terms during renewals or expansions.
- Financial Accountability: Monitor spend against budget and identify opportunities for efficiency without compromising quality.
- Operational Excellence & Reliability
- Performance Enforcement: Define, monitor, and enforce strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Governance Framework: Lead Quarterly Business Reviews (QBRs) and monthly performance check-ins to address gaps and align on goals.
- Issue Resolution: Act as the final escalation point for critical operational issues, ensuring fleet uptime and service consistency.
What Essential Skills You Will Need
- Bachelor's degree in Business, Economics, Supply Chain, or a related field.
- 5+ years of relevant experience in strategic account, vendor, or partnership management, ideally in operations-heavy or fleet/logistics environments.
- Strong governance and performance management expertise, including setting up and running SLAs, KPIs, QBRs, and regular performance reviews.
- Commercial acumen with a track record in contract management, commercial negotiations, and driving cost optimization while staying within budget.
- Proven experience in projects management, business analysis, or a similar role.
- Strong analytical skills and experience in data analysis.
- Strong communication and presentation skills.
- Ability to work in a fast-paced and dynamic environment.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.