Intake Coordinator

Why work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job - we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity

The Center for Healing Intake Coordinator is responsible for managing the intake process for all incoming patients presenting for substance use disorder services and ensuring a smooth and supportive transition into ongoing treatment. This role includes completing comprehensive patient records within the 10e11 EHR system, including assessments and an initial treatment plan developed in collaboration with the clinical team to ensure all presenting needs are addressed.

The Intake Coordinator serves as a critical first point of contact, engaging individuals with professionalism, empathy, and a strong commitment to harm reduction and patient-centered care. The primary objective of all staff at Center for Healing is to improve quality, treat and support patients in a caring professional manner, and fulfill the agency’s mission to support individuals in their recovery.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities

Intake and Assessment

• Serve as the primary point of control for patient chart creation and administrative enrollment, ensuring all records are complete, accurate, and compliant prior to initiation of treatment.
• Conduct intake interviews, screenings, and assessments using a collaborative documentation approach.
• Complete all required intake documentation in a timely and accurate manner in the 10e11 EHR system.
• Develop initial treatment plans in coordination with the clinical team to address presenting needs.
• Serve as the primary point of contact for walk-in and referred patients seeking services and will provide screening, triage, information and/or referral about services.

Compliance & Documentation

• Ensure all intake and admission processes meet regulatory and agency requirements, including documentation timelines and standards.
• Maintain strict adherence to confidentiality regulations, HIPAA and 42 CFR Part 2.
• Participate in quality assurance processes of own charts, including review of documentation.

Care Coordination & Communication

• Collaborate with multidisciplinary team members to assign patients to appropriate initial treatment groups and individual services.
• Present new admissions to the medical team as part of the admission process.
• Communicate effectively across disciplines to support continuity of care and patient engagement.

Admissions Development & Outreach

• In collaboration with the Director of Admissions: o Support the development and maintenance of referral sources and community partnerships.
• Participate in outreach efforts and relationship-building with social service providers.

Program Support & Continuous Improvement

• Provide feedback on intake workflows and patient experience to support continuous improvement
• Complete clinical or administrative special projects as assigned by the Director of Admissions or Clinic Director.
• Keep leadership informed of progress, challenges, and operational needs related to assigned responsibilities.
• Contribute to assigned projects and initiatives under the guidance of leadership.

Professional Expectations

• Demonstrate commitment to patient-centered care and treat all individuals with dignity and unconditional positive regard.
• Apply sound judgment and decision-making based on clinical knowledge and organizational resources.
• Attend all required trainings, supervision sessions, and team meetings prepared and engaged.
• Promote a positive, collaborative, and respectful clinic environment.
• Maintain flexibility in duties as needed to support clinic operations.

What You’ll Bring

• Bachelor’s degree required; Master’s degree in social work, counseling, or a related field preferred.
• CASAC, CASAC-T, LMSW, LMHC, or other relevant credential preferred (or willingness to obtain, if applicable).
• Experience in substance use disorder and/or mental health treatment required.
• Demonstrated experience conducting assessments and developing treatment plans.
• Knowledge of or familiarity with OASAS regulations and level-of-care determinations preferred.
• Commitment to harm reduction principles and patient-centered care in practice.
• Strong clinical judgment, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment. • Experience using electronic health records (EHR).
• Adherence to professional ethical standards and organizational policies in all job-related activities.

Employment Details

• Department: Center for Healing
• Location: Onsite at 190 Mercer Street, New York, NY 10012
• Schedule: 35 hours/week, Monday - Friday, 6:15am-1:45pm
• FLSA Classification: Non-Exempt
• Employment Type: Full-Time
• Reports To: Director of Admissions
• Union Representation: Yes -1199 SEIU

Salary Range

The base salary for this position is between $59,000 - $64,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.