Sr. IT Systems Admin

This position serves as the primary GIS administrator and technical subject matter expert for public safety systems, with particular emphasis on the GIS components supporting CentralSquare Enterprise CAD. Responsible for administering, maintaining, and optimizing GIS data, mapping configurations, geospatial services, and related integrations to ensure accurate, reliable, and timely geographic information for emergency communications and public safety operations.

Manages GIS data processing, validation, and integration activities supporting public safety applications. Coordinates with County GIS personnel, public safety stakeholders, and software vendors to maintain accurate geographic datasets, address information, road networks, boundaries, and other spatial information required by supported systems. Evaluates GIS-related requirements, implements technical solutions, and resolves complex geospatial data and application issues.

Administers, maintains, and supports mission-critical, vendor-provided public safety

Incumbents are responsible for Countywide or large Departmental systems. Incumbents may serve as a project manager and coordinate projects between end-users and the IT Department and performs complex information technology work within the Department of Information Technology.

ESSENTIAL DUTIES:

- Utilizes Esri tools and technologies, including ArcGIS Pro and other applicable ArcGIS products, to create, edit, maintain, analyze, and validate geographic datasets used by public safety applications.

- Prepares, configures, validates, and maintains GIS mapping data required by CentralSquare Enterprise CAD, including street centerlines, address points, jurisdictional boundaries, response areas, and other location-based datasets used in emergency dispatch operations.

- Performs geospatial data processing, conversion, quality assurance, and validation to ensure geographic information meets the accuracy, formatting, coordinate system, and structural requirements of supported applications.

- Configures, maintains, and troubleshoots GIS services, geodatabases, map layers, and data connections used by supported public safety applications, including ArcGIS Enterprise components where applicable.

- Coordinates with County GIS personnel and other authoritative data providers to obtain geographic data updates, resolve data discrepancies, and incorporate approved mapping changes into public safety systems.

- Investigates and resolves GIS-related application issues involving address matching, geocoding, mapping accuracy, spatial queries, geographic boundaries, and data synchronization between integrated systems.

- Develops, modifies, and maintains SQL queries, PowerShell scripts, Python scripts, and GIS automation processes to support data analysis, troubleshooting, data transformation, and recurring administrative activities.

- Performs advanced troubleshooting of vendor-supported public safety applications by analyzing application logs, system configurations, database records, error messages, and related technical information to identify and resolve operational issues.

- Coordinates with software vendors and internal technical teams to test, validate, and implement application updates, configuration changes, software enhancements, and system integrations while minimizing disruption to public safety operations.

- Works directly with public safety stakeholders to investigate reported application issues, evaluate operational requirements, coordinate technical resolutions, and maintain documentation of system configurations, procedures, and technical findings.

Public Speaking Duties

- Presents GIS-related technical information, mapping changes, data quality findings, and system functionality updates to public safety personnel, County GIS staff, IT leadership, and other stakeholders, explaining technical concepts and operational impacts in an understandable manner.

- Participates in and leads technical discussions with software vendors, public safety agencies, and internal IT teams regarding GIS integrations, application troubleshooting, system requirements, proposed changes, and resolution of technical issues.

- Conducts technical demonstrations, instructional sessions, and knowledge-sharing presentations for IT personnel and public safety stakeholders regarding GIS functionality, application capabilities, mapping procedures, and system changes.

Positions in this class typically require: manual dexterity, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. This position may require: 24 hour on call assignment, overtime, or working nights, weekends, holidays, 10-hour,12-hour, and rotating shifts.

Minimum

• Valid Driver's License from state of residency
• Bachelor’s Degree in a related field and
• Five years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Preferred

• Bachelor's Degree (Computer Science, Management Information Systems, Geography, or other technically comparable fields)
• Experience with SQL, PowerShell, Python, PowerBI, ArcGIS, CentralSquare Enterprise CAD and RMS
• Five years of professional level analyst and systems experience

Additional Information

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required which may include motor vehicle & criminal histories, credit check, and fingerprinting.
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.