IT Support Analyst

Are you the person everyone turns to when technology stops working? Do you enjoy troubleshooting and finding solutions to complex IT issues? Are you passionate about delivering outstanding support and customer service? Here at Trentham, we are recruiting for a network analyst to support in a busy fast paced environment where you will always be in demand.

This is a full-time role operating 08:00-16:00 Monday to Friday. We’re looking to offer a salary of up to £28,500 per annum as well as 25 days of annual leave. In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

What you'll do on a typical day:

• Provide hands-on 2nd and 3rd line IT support to colleagues, resolving desktop, laptop, software and hardware issues across the distribution centre
• Troubleshoot and resolve incidents logged through the IT Service Desk, ensuring business-critical issues are prioritised and addressed promptly
• Support warehouse technology such as handheld scanners, vehicle-mounted terminals (RDTs), barcode scanners and label printers to keep operations running smoothly
• Perform routine system maintenance, software installations, operating system updates and security patching to ensure compliance and reliability
• Work closely with warehouse operations teams, internal IT colleagues and third-party suppliers to investigate and resolve technical issues that impact productivity
• Participate in IT projects, equipment rollouts and the on-call support rota, whilst maintaining accurate asset records and identifying opportunities for continuous improvement

What you need to be successful at GXO:

• Self-motivated using their initiative to organise, problem solve and prioritise jobs that arise
• Environmentally aware and proactive
• Able to work closely in a team environment to ensure good resolutions to problems
• Ability to work under pressure, plus demonstrate and possess excellent and diverse range of MS office skills and tech problem solving mindset
• Strong attention to detail and commitment to documentation, maintaining accurate records, updating support tickets, and following established IT procedures and security standards
• Excellent customer service and communication skills, with the ability to engage professionally with users at all levels and provide clear technical guidance

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.