IT Operations Head - Product Development

Role : Head of Operations.

What we're looking for :

- Leadership: 15+ years in global technology operations, with 10+ years in senior leadership of large-scale, 24x7 organizations.

- Technical Breadth: Strong working knowledge of Azure, AWS, Kubernetes, Oracle databases, UCS fabrics, and enterprise networks; proven track record delivering highly available, resilient platforms.

- Service & Reliability Engineering: Deep experience with ITIL service management integrated with SRE practices (SLOs, error budgets, observability, automation, chaos testing).

- Compliance & Risk: Demonstrated success managing ISO27001, PCI DSS, GDPR, and local privacy obligations; experienced in working directly with CISOs and Service Assurance functions.

- Financial & Vendor Management: Proven ability to manage large budgets, minimize penalties, and hold global/cloud/telco vendors accountable to SLAs.

- Leadership Attributes: Process-driven operator with a reliability-first mindset; skilled communicator with executive presence; committed to building high-performing, globally distributed teams.

- Demonstrated expertise in managing enterprise-grade IT infrastructure and large-scale product development lifecycles within high-growth environments.

- Proven ability to communicate complex technical strategies to non-technical stakeholders and executive boards to secure buy-in for major initiatives.

- Exceptional problem-solving skills with a track record of implementing robust incident management frameworks that enhance operational stability.

- Strong leadership capabilities, with a history of building and scaling high-performing teams in a collaborative, on-site environment in Hyderabad.

- A strategic mindset focused on aligning IT operational goals with broader business outcomes, supported by a strong academic background in Engineering or Computer Science.

Skills

IT Operations, IT Head, ITIL, Service Reliability, IT Compliance, IT Risk, Cloud, Vendor Management System