Guest Experience Intern - Atipico Madrid (m/f/d)

As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone. We're passionate about creating solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about hospitality and would like to join a dynamic, talented, and diverse team of professionals from all around the world - you are in the right place!

About the project

This isn't just a new property; it's a game-changing brand set to redefine urban living. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member.

The ideal candidate will oversee all operational aspects for both short-stay and long-stay guests, ensuring a seamless experience, maintaining high standards of guest satisfaction, and driving the property's financial performance. You will be instrumental in bringing this innovative concept to life, playing a pivotal role in ensuring exceptional service delivery and maximizing guest satisfaction.

About the role

We are seeking a dynamic Guest Experience Intern to join our team at Atipico Madrid. This is an exciting opportunity to gain hands-on experience in the hospitality industry and learn what it takes to deliver exceptional service and maximize guest satisfaction in a fast-paced environment.

Your Responsibilities:

• Manage guest check-in and check-out to ensure smooth transitions.
• Handle reservations and room inventory to optimize occupancy and revenue.
• Work with internal teams to address guest requests and concerns in a timely manner.
• Arrange pre-arrival services for VIPs, corporate clients, and groups.
• Use analytical skills to track and optimize room inventory for new reservations.
• Find ways to improve guest satisfaction and team performance.
• Keep accurate guest data in the Property Management System (PMS) and other IT systems, following Standard Operating Procedures (SOPs).

Your Qualifications:

• 0-1 year of experience in a hospitality role or customer service industry, preferably in a hotel or serviced apartment.
• Proven ability to exceed guest expectations and achieve high satisfaction scores.
• Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds.
• Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns.
• Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems. Ability to work a rotating schedule, including weekends, public holidays, and various shifts.

What we offer:

• Welcome Package: Start your journey with us fully equipped-we'll provide the Habyt essentials and all the tech you need to get moving.
• Team Events:Connect and have fun with your colleagues at our regular, lively company events.
• Career Growth:From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Urban Sports Club Membership:Stay active with a subsidized Wellhub membership.
• Employee Discount:Unlock 20% off when staying at a Habyt Flex or Atipico property.
• Have an impact:Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

If you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you!