AI Strategy & Operations Associate

Join Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you’ll work with ambitious, high-performing teams built on integrity, candor and collaboration, backed by our market-leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures and grow your career.

What We Do

As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access. We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025.

The Opportunity:

Hamilton Lane is seeking an AI Strategy & Operations Associate to support the firm's growing AI initiatives. This position will be responsible for coordinating program tracking across embedded AI teams, developing and delivering firm-wide AI training, managing relationships with AI technology vendors, providing frontline support for AI-related inquiries, and monitoring platform usage and cost. The successful candidate will work in close partnership with Innovation leadership and will interface regularly with Compliance, Technology, Legal, and Engineering.

Responsibilities:

• Facilitate recurring standups and check-ins with embedded AI teams to monitor progress against established roadmaps.
• Track and report on return-on-investment metrics for embedded AI initiatives using the firm's existing ROI framework and communicate status updates to Innovation leadership.
• Develop AI training materials and deliver training sessions to firm-wide and function-specific audiences.
• Manage relationships with the firm's AI technology vendors, including oversight of platform usage and coordination on contract renewals.
• Partner with Compliance, Legal, Technology, and Engineering on the evaluation, onboarding, and ongoing governance of AI vendors and tools.
• Monitor and respond to AI-related questions submitted through the firm's designated support channel, escalating issues as needed.
• Develop and maintain FAQ documentation and self-service resources to support the business.
• Track token and platform usage costs across all AI tools and identify opportunities to enhance reporting.
• Perform other duties as assigned in support of the firm's broader AI strategy.

Qualifications:

• Bachelor's degree with 3-5 years of professional experience in technology program management, business operations, or a related field, preferably within a fintech or financial services environment.
• Demonstrated ability to manage multiple concurrent workstreams and stakeholders in a structured, organized manner.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
• Ability to work independently in a growing, high-visibility function with evolving priorities.
• Familiarity with AI governance, vendor management, or usage and cost-tracking practices.
• Prior experience with enterprise AI platforms such as Claude, ChatGPT Enterprise, Harvey, or Glean.
• Background in asset management, private markets, or broader financial services, a plus.

Benefits

At Hamilton Lane, our benefits philosophy is simple: to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring. To do this, Hamilton Lane offers the following benefits:

Enhancing Your Physical and Emotional Health

Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.

Developing Your Career

Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.

Supporting Your Family & Community

For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.

For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.

Safeguarding Your Financial Wellbeing

Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.

Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.

If you need a reasonable accommodation to complete your application, please contact Human Resources at [email protected].

Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.