Virtual Maintenance Technician

Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country-without carrying tools, running all over properties, or commuting in traffic.

The Position

We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.

Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment communities-except you get to work from home. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.

Happy Force Virtual Technician assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.

Key Responsibilities and Expected Outcomes

• Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction
• Use Happy Force software to review, triage, and respond to incoming maintenance tickets
• Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures
• Collect relevant information from residents to support on-site teams when escalation is required
• Communicate day-to-day with property teams regarding operations, updates, and escalations
• Guide residents through mitigation steps for maintenance issues to help prevent property damage
• Participate in feedback sessions related to product use and process improvements
• Maintain flexibility and willingness to work different shifts as needed

What you could expect day-to-day

• Process incoming work orders through completion
• Triage and prioritize maintenance requests submitted through messaging
• Communicate with residents primarily via text-based channels
• Perform discovery and troubleshoot basic maintenance issues remotely
• Collaborate with other Happy Force Technicians, Leads, and corporate team members
• Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time

What we think you need to be successful

• Minimum of 5 years of on-site residential maintenance experience
• Fluent written English language and grammar skills
• Basic computer skills; experience with tools like Google Docs or a willingness to learn
• Strong understanding of the relationship between residents, property management, and maintenance teams
• Ability to accurately assess maintenance issue types and priority levels
• Proven ability to troubleshoot and resolve basic maintenance issues efficiently
• An upbeat, empathetic personality with a genuine desire to help others

Keys to optimum happiness at HappyCo

• Willingness to assist others and elevate the resident and site maintenance experience
• Leverage technology to serve humanity in an accessible way
• Be a proactive contributor with a strong growth mindset
• Experience in the multifamily residential property industry