Property Manager

Property Manager

Job Title:         Property Manager

Location:        Franklin, TN

JOB SUMMARY: The Property Manager is responsible for overseeing the operational, financial, and administrative aspects of an assigned residential property. This role ensures the property meets or exceeds performance goals, maintains compliance with applicable laws and regulations, and delivers excellent service to residents and stakeholders. The Property Manager supervises on-site staff, oversees vendors and maintenance, and plays a critical role in achieving budgeted financial and occupancy targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

Operate the property within approved financial guidelines and budget constraints.

Analyze financial statements and operational reports to inform budgeting and performance forecasting.

Maximize revenue by setting rent rates, collecting and posting rent, approving renewals and discounts, and managing delinquencies, including evictions and utility cut-offs.

Approve and reconcile vendor/contractor invoices, ensuring compliance with insurance requirements and budget coding.

Supervise all on-site team members, including hiring, training, scheduling, and evaluating staff in line with company policies and performance goals.

Ensure compliance with all federal, state, and local laws, including Fair Housing, ADA, and FCRA.

Develop and implement leasing and marketing strategies based on current market trends to drive occupancy and retention.

Promote resident satisfaction through timely resolution of service requests and proactive communication, including implementation of a resident retention program.

Conduct regular property inspections to ensure that grounds, units, buildings, and amenities meet safety, maintenance, and cleanliness standards.

Review and manage service contracts, capital improvements, and maintenance schedules.

Conduct and document apartment inspections, including those related to move-in/move-out, periodic checks, and unit turnover.

Serve as liaison to owners/investors by providing updates, performance reports, and conducting property tours.

Maintain and reconcile petty cash fund and perform daily bank deposits and G/L postings.

Utilize property management software (e.g., MRI or similar) for operational tracking and reporting.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

High School Diploma or equivalent.

Minimum of three years of experience in multifamily property management.

At least two years of supervisory or team leadership experience is required.  

Strong understanding of lease agreements, rent collection, and lease enforcement procedures.

Proficient with Microsoft Office and Property Management software experience is a must.

Knowledge of real estate contracts, financial management, and operational compliance.

Proficiency in social media platforms (e.g., Facebook, Instagram, LinkedIn, etc.) is preferred.

Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.  

Must have strong attention to detail and problem-solving skills.

Must be customer-service oriented with the ability to interact professionally with residents and vendors.

Valid driver’s license required (for operating golf carts if applicable).