Data & Reporting Analyst
Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 23, 2026.
Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger - and we’re looking for A-players to help us get there.
We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.
We are looking for a Data and Reporting Analyst to join our Service team in Yeovil. You will own the quality, structure, and integrity of service desk data end-to-end - building and maintaining dashboards, automated reports, and clean data pipelines so that data is accurate and trustworthy, contractual compliance is fully transparent, and both internal and external stakeholders have the visibility they need to make informed decisions.
Working alongside helpdesk advisors and schedulers, you will play a key part in identifying trends, exceptions, and improvement opportunities from data, driving greater use of self service reporting and automation, and building the monthly reporting packs that underpin client reviews and continuous improvement across the service desk.