Technical Support Engineer/ in office role

Overview

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission- To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision- Every patient deserves access to quality healthcare. Our Values- The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us- Health, Dental, Vision, Disability & Life Insurance, and much more- 401K Retirement Plan (with company match)- Tuition, Professional License and Certification Reimbursement- Paid Time Off, Holidays and Volunteer Time- Paid Orientation and Training- Established in 11 states- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.

Responsibilities

The Technical Support Engineer provides IT support, including major project involvement with server, network, and database solutions. As a Technical Support Engineer you will:

• Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutions
• Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems
• Train users on various technologies
• Work with outside vendors to coordinate efforts towards supporting business initiatives
• Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases
• Build and configure desktops, laptops, and tablets
• Administer Active Directory and Exchange accounts

Qualifications

Qualifications

• High school diploma or equivalent
• 1+ years of work experience in a fast-paced Helpdesk, working on a variety of items
• Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
• Proficiency with Laptops, Desktops, and Tablets
• Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades
• Solid foundational understanding of networking concepts
• Experience with basic server troubleshooting
• Experience with Active Directory Security Administration and Group Policy
• Working knowledge of networking technologies
• Demonstrated ability to adapt to new technologies driven by customer projects

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Posted Min Pay Rate

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