Delivery Manager - JDE EnterpriseOne
First seen by Alion on Sep 10, 2026.
Total Exp: 10 - 18 Years
Location: Pune, Bangalore, Hyderabad, Chennai, Mumbai
Notice Period: Immediate Joiner
Job Description:
- Own end-to-end delivery of large-scale JD Edwards (JDE) EnterpriseOne engagements, including AMS, implementations, upgrades, rollouts, cloud migrations, and transformation programs.
- Manage delivery against agreed scope, timelines, SLAs, KPIs, quality standards, and contractual commitments.
- Establish delivery governance frameworks and drive operational excellence across JDE engagements.
- Manage onsite, offshore, nearshore, and multi-location/global JDE teams.
- Act as the primary delivery interface for client stakeholders, business leaders, and IT leadership.
- Conduct Steering Committee meetings, QBRs, service reviews, and project governance meetings.
- Build strong client relationships and proactively manage escalations, risks, issues, and dependencies.
- Govern JDE AMS / Managed Services operations and ensure adherence to SLA/KPI commitments.
- Drive ITIL-aligned Incident, Problem, Change, Release, and Service Request Management processes.
- Drive incident reduction, root-cause analysis, automation, service optimization, and continuous improvement initiatives.
- Lead JDE implementation, upgrade, migration, modernization, and rollout projects.
- Manage project scope, schedule, budget, resources, risks, issues, dependencies, and quality.
- Develop project plans, status reports, dashboards, delivery roadmaps, and executive-level governance reports.
- Own financial management for assigned engagements, including revenue, margins, utilization, forecasting, budgeting, and cost optimization.
- Ensure accurate estimation, resource planning, financial forecasting, and contractual compliance.
- Build, manage, mentor, and develop high-performing JDE delivery teams.
- Support performance management, succession planning, capability development, hiring, onboarding, and workforce planning.
- Support RFP/RFI responses, solution workshops, client presentations, due diligence, and presales activities.
- Identify and support upsell/cross-sell opportunities and contribute to account growth and practice development.
- Drive adoption of automation, GenAI, analytics, Low-Code/No-Code, and integration platforms to improve delivery efficiency and service quality.
- Drive continuous improvement initiatives to reduce operational cost, improve productivity, and enhance customer satisfaction.
Knowledge/Skills, Education, and Experience:
- 8 - 15 years of overall IT experience with significant experience in JD Edwards EnterpriseOne delivery/project/program management.
- Strong experience in JDE EnterpriseOne, preferably JDE 9.2.
- Must have experience managing JDE delivery engagements/programs, preferably including AMS/Managed Services.
- Strong experience managing global/multi-location JDE teams.
- Strong client-facing experience with the ability to interact with business stakeholders, IT leadership, and executive-level clients.
- Strong knowledge of JDE business processes including Finance, Procurement, Inventory, Manufacturing, Distribution, Order Management, Warehouse Management, and Transportation.
- Good understanding of JDE EnterpriseOne architecture and technical ecosystem is preferred.
- Exposure to CNC Administration, Enterprise Server Management, Orchestrator, AIS Server, EDI, BSSV, UDO, Security Administration, and JDE Development Tools is preferred.
- Exposure to OCI, AWS, or Azure cloud platforms and JDE cloud migration is preferred.
- Strong knowledge of ITIL, Agile/Scrum, Waterfall, Project/Program Governance, Risk Management, Resource Planning, and Change/Release Management.
- Experience managing SLA/KPI-based AMS engagements and service delivery governance.
- Experience with financial management, budgeting, forecasting, utilization, margins, and P&L/delivery ownership.
- Experience supporting RFP/RFI, presales, account growth, and client solution discussions is preferred.
- Should have strong experience in stakeholder management, escalation management, executive communication, and decision-making.
- Strong analytical, problem-solving, negotiation, and leadership skills.
- Should have excellent verbal and written communication skills.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field is preferred.
- MBA or equivalent management qualification is an added advantage.
- Hands-on JDE development/CNC expertise is not mandatory; however, the candidate must be technically conversant enough to effectively lead and govern JDE technical/functional teams.
Skills
IT Project Management, Delivery Management, ITIL, IT Incident Management