Technical Support Engineer (IT)

Hashtag Infosystem • 1 day ago
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Salary
≈ $10k – $23k per year (Estimated)
Location
In office (Surat)
Experience
5+ years exp

First seen by Alion on Oct 23, 2026.

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Hashtag Infosystem

H Holistic Human Resource A Advanced Analysis S Strategic Services H Hybrid Development T Tech Tactics A Account Management G Growth Driven Design Explore Your…
hashtaginfosystem.com • Surat • UTC+05:30 • Professional Services • Est. 2016

Responsibilities:

  • Troubleshoot Windows/macOS, Microsoft 365 and core IT systems.
  • Configure and deploy high-performance hardware for engineering teams.
  • Manage network connectivity, VPNs, and Active Directory access.
  • Resolve user tickets efficiently to minimise technical downtime.
  • Maintain IT-related records (assets, inventory, user access, and software licences).
  • Coordinate IT requests and escalate issues to the technical team.
  • Assist in basic troubleshooting (password resets, email setup, hardware checks).
  • Track IT support tickets and ensure timely follow-ups.


Requirements:

  • English communication skills are compulsory.
  • Experience: A minimum of 5 years in an IT technical support/helpdesk role.
  • Minimum 5 years of IT support or helpdesk experience in the tech sector.
  • Degree in IT, computer science, or equivalent certifications.
  • Deep knowledge of OS deployment, hardware, and remote support tools.

Skills

hardware, helpdesk, remote support, technical support

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