Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Backup and Recovery Systems, TSM Backup Administration, EMC Data Domain Administration, Cohesity

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously monitoring and analyzing system behavior to prevent potential disruptions. The work environment is fast-paced and demands adaptability, attention to detail, and a commitment to delivering reliable support services that uphold business continuity.

Roles & Responsibilities:

- Expected to be an lead, collaborate and manage the team to perform.

- Responsible for team decisions.

-Administer, monitor, and maintain the enterprise Cohesity backup infrastructure.

-Manage backup policies, protection groups, retention policies, replication, archival, and recovery operations.

-Perform backup validation and restore testing for virtual machines, databases, file systems, NAS, and enterprise applications.

-Monitor backup health, storage utilization, replication status, and platform performance.

-Perform capacity planning and optimize backup infrastructure utilization.

-Execute platform upgrades, patching, firmware updates, and lifecycle management activities.

-Coordinate Disaster Recovery (DR) testing and validate recovery objectives (RPO/RTO).

-Perform root cause analysis (RCA) for recurring incidents and implement permanent corrective actions.

-Ensure backup environments meet security, compliance, and audit requirements.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Backup and Recovery Systems, TSM Backup Administration, EMC Data Domain Administration.

- Strong knowledge of backup and recovery methodologies and best practices.

- Experience with troubleshooting and resolving complex issues in backup environments.

- Familiarity with storage systems and data protection technologies.

- Ability to analyze system logs and performance metrics to identify root causes.

- Skilled in scripting and automation to optimize backup operations and reporting.

-Serve as the final technical escalation point for complex backup and recovery issues.

-Lead troubleshooting involving backup software, virtualization, storage, networking, operating systems, and enterprise applications.

-Review and enhance backup architecture to improve scalability, resilience, and operational efficiency.

-Participate in change planning, implementation, risk assessment, and technical governance.

-Drive continuous service improvement initiatives and operational excellence.

-Collaborate with cross-functional teams during major incidents and infrastructure transformation projects.

Additional Information:

- The candidate should have minimum 7 years of experience in Backup and Recovery Systems.

- This position is based at our Bengaluru office.

- A 15 years full time education is required.

-Cohesity Certified Administrator (CCA)

-Cohesity Certified Engineer (CCE)

-Dell PowerProtect Certifications

-Veritas NetBackup Certification

-IBM Storage Protect (TSM) Certification

-VMware Certified Professional (VCP)

-AWS/Azure Cloud Certifications

-ITIL Foundation or ITIL Intermediate

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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