Customer Cloud Engineer
About Us
Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world.
Why this role exists
Customer Cloud is a critical part of Hawk’s growth. It enables customers to run Hawk AI in their own cloud environment, meeting regulatory, security, and data residency requirements.
Today, Customer Cloud relies too heavily on bespoke work. Pre-sales often requires deep engineering input, deployments take longer than they should, and operational responsibility is not evenly distributed.
We are standardising and simplifying this so Customer Cloud becomes easier to sell, faster to deploy, and simpler to operate at scale.
This role exists to help drive that shift. You will help turn Customer Cloud from a bespoke, engineer-heavy process into a standardised, repeatable product.
You will approach Customer Cloud as a platform problem, turning one-off solutions into automation, patterns, and scalable, reusable systems.
What you’ll do
You will work across the full lifecycle of Customer Cloud environments, building the systems, automation, and patterns that make Customer Cloud easier to sell, faster to deploy, and simpler to operate at scale. You will take ownership of the systems and patterns that make Customer Cloud scalable.
Enable technical pre-sales
Work with our Sales and Customer Success teams to help them answer technical questions during the sales process.
Provide clear guidance on architecture, deployment approaches, and operational expectations so teams can confidently land new Customer Cloud customers.
Standardise onboarding and deployment
Turn Customer Cloud onboarding into a fast, repeatable process.
Build automation, tooling, and deployment patterns that reduce environment setup from months to days (or even hours) and remove unnecessary manual effort.
Build reliable, operable environments
Design and evolve deployment patterns that ensure Customer Cloud environments are stable, observable, and easy to operate.
Work across platforms such as AWS, GCP, Azure, OpenShift, and Tanzu to reliably run Hawk across different customer infrastructure environments.
Enable scalable operations and support
Partner with the Technical Support team and engineering teams to resolve complex issues, capture operational knowledge, and turn solutions into runbooks, tooling, and documentation.
The goal is simple: reduce repeat issues and minimise day-to-day engineering involvement in support.
What good looks like
We deploy new customer environments quickly and consistently
Pre-sales questions are answered quickly using clear patterns and documentation
Customer Cloud environments go live quickly and predictably
Fewer incidents caused by environment inconsistencies
Technical Support resolves most issues without engineering involvement
Customer Cloud becomes a predictable, scalable part of the business
What you’ll need
Solid experience building and operating cloud-native systems
Strong working knowledge of Kubernetes and containerised applications
Experience with at least one major cloud provider (AWS, GCP, or Azure)
Ability to debug and resolve issues across infrastructure and application layers
Comfort working across build and operate, not just feature development
Clear, structured thinking: you simplify rather than complicate
Nice to have
Experience with OpenShift or VMware Tanzu
Familiarity with data-heavy systems (e.g. OpenSearch, Kafka, databases)
Experience supporting enterprise customers or regulated environments
Exposure to CI/CD, infrastructure as code, and deployment automation
How we work
We optimise for outcomes, not activity
We build for scale, not one-off success
We reduce complexity wherever possible
We take ownership end-to-end
The opportunity
Customer Cloud will be a major driver of Hawk’s enterprise growth. Done well, it becomes a competitive advantage. Done badly, it slows everything down. You’ll be in the middle of that shift, helping us build a Customer Cloud platform that scales with the business rather than slowing it down.