Engineer (Support & Operations)
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 31, 2026.
Job Summary
Critical Incident Manager is responsible for leading and coordinating the resolution of high-priority (P1/P2) incidents that impact business services. The role ensures rapid restoration of services, effective stakeholder communication, and adherence to SLA/KPI commitments, while driving continuous improvement in incident management processes.
Key Responsibilities
1. Incident Ownership & Resolution, 2. Command Center / War Room Leadership, 3. Stakeholder Communication, 4. Monitoring & Incident Detection
Skill Requirements
Core Technical / Functional Skills Strong Critical Incident / Major Incident Management experience ITIL process knowledge (Incident, Problem, Change) Experience with tools like: ServiceNow / ServiceHub Monitoring tools (SolarWinds, MoogSoft, etc.) Understanding of infrastructure (network, servers, applications), Operational Skills SLA/KPI management and reporting Incident prioritization & escalation handling Command center / global operations experience Vendor and cross-team coordination, Additional (Good to Have) Experience in 24x7 support environments Knowledge of automation / AIOps tools Continuous improvement and process optimization mindset
Other Requirements
NA