Senior Process Manager
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Location
In office (Noida)
Seniority
Senior
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 5, 2026.
Overview
Company
Impact
Profile match
HCLTech is an Indian information technology services and consulting company headquartered in Noida, Uttar Pradesh. Its roots lie in HCL, founded in 1976 by Shiv Nadar and partners, and the IT services business was set up as a separate company in 1991. It provides application development and maintenance, infrastructure and cloud services, cybersecurity, engineering and R&D services, and sells its own software products through HCLSoftware. The company employs more than 200,000 people in some 60 countries and is listed on the Indian stock exchanges.
Job Summary
Assume comprehensive ownership of the account, ensuring process adherence, compliance, team performance, attendance, and a relentless pursuit of excellence.
Key Responsibilities
1. Manage Performance And Service Level Agreements (Slas) To Ensure High Customer Satisfaction From Both Internal And External Clients.
2. Plan And Coordinate Staffing Activities For Respective Processes In Accordance With Documented Policies And Procedures.
3. Effectively Manage Client Relationships To Maintain And Grow Existing Business, Ensuring Revenue Generation.
4. Manage The Budget And Schedule For Assigned Projects.
5. Coordinate Interrelated Operational Tasks Required To Support Proposed Solutions.
Skill Requirements
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Other Requirements
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