Engineer (Support & Operations)

Job Summary

Enterprise Backup & Recovery / Data Protection, Data Domain/Avamar/PPDM/DPA and Acronis

Key Responsibilities

Possess strong understanding of backup and recovery concepts.

• Demonstrate hands-on experience with backup tools (Commvault, NetBackup, Veeam, Rubrik).
• Have working knowledge of Linux and Windows operating systems.
• Understand networking basics (connectivity, ports, DNS/hostname resolution).
• Follow ITSM and incident management processes for ticket handling.
• Adhere to SOPs/runbooks for standard operations and troubleshooting.
• Ensure SLA-driven support and timely incident resolution.
• Perform log analysis to identify backup issues and trends.
• Communicate effectively with internal teams and stakeholders.
• Work in 24x7 shift-based environment with ownership.
• Respond proactively to alerts, incidents, and failures.
• Generate and review daily/weekly backup reports.
• Validate backup job completion and highlight exceptions.
• Maintain activity logs and update tickets accurately.
• Report failed/missed backups and ensure resolution.
• Analyze recurring backup failures and propose fixes.
• Troubleshoot backup, restore, and replication issues.
• Configure backup policies, schedules, and retention.
• Manage backup storage, repositories, and media pools.
• Execute backup and restore requests as per SLA.
• Investigate performance and backup window issues.
• Manage backup agents/services on servers.
• Coordinate with server, storage, network, and application teams.
• Implement standard changes, patches, and upgrades.
• Review backup compliance and capacity utilization.
• Escalate complex issues to L3 with detailed analysis.

Skill Requirements

Good understanding of Backup and different -different tools.

Other Requirements

Enterprise Backup & Recovery / Data Protection, Data Domain/Avamar/PPDM/DPA and Acronis