Program Manager (DFS)

Job Summary

Program Manager TRANSITION & TRANSFORMATION Leading complex programs across Infrastructure and Application ServicesROLE OVERVIEWWe are seeking an experienced Program Manager to lead large-scale Transition and Transformation initiatives across Infrastructure and Application Services. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes.Key ResponsibilitiesProgram Leadership & GovernanceLead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications.Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization.Track performance against approved baselines and drive timely corrective actions.Ensure delivery aligns with contractual commitments, business objectives, and governance standards.Stakeholder & Executive ManagementBuild trusted relationships across customers, partners, vendors, and internal teams.Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders.Lead steering committees, governance reviews, and stakeholder workshops.Team LeadershipLead and motivate geographically distributed, cross-functional teams.Create a culture of accountability, collaboration, innovation, and continuous improvement.Mentor Project Managers and remove delivery roadblocks.Transition & Transformation DeliveryLead service transitions, modernization initiatives, cloud programs, application transformations, cutovers, migrations, stabilization, and operational readiness.Drive measurable service improvements and business value across multi-vendor environments.Key Responsibilities (continued)Commercial, Financial & Growth SupportManage program budgets, forecasts, resource plans, financial performance, and P&L considerations.Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests.Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development.Digital, Agile & AI-Enabled DeliveryPromote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement.Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity.Stay current with emerging technologies, delivery methods, and industry trends.Required Experience & Knowledge12+ years of Project and Program Management experience, including leadership of large-scale Transition and Transformation programs.Proven experience managing global, cross-functional teams and multiple concurrent workstreams.Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking.Sound understanding of Infrastructure Services including Data Centre, Cloud, Network, Cyber Security, Digital Workplace, and IT Service Management.Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs.Industry and domain awareness across diverse enterprise environments.Tools & Delivery Methods Planning & Collaboration Microsoft Project (MPP), Jira, Confluence, Microsoft Office Platforms & Reporting ServiceNow, Power BI and Azure DevOps (preferred)Ways of Working Agile, Waterfall and Hybrid delivery methodsQualificationsMANDATORY PMP® certificationBachelor’s degree in IT, Engineering, Business, or a related disciplinePREFERRED PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification.Key CompetenciesProgram & Portfolio ManagementExecutive Stakeholder ManagementCommercial & Financial AcumenTransition & Transformation LeadershipGovernance, Risk & ReportingTeam Leadership & CoachingNegotiation & InfluencingAI-Enabled Project Management

Key Responsibilities

Program Manager TRANSITION & TRANSFORMATION Leading complex programs across Infrastructure and Application ServicesROLE OVERVIEWWe are seeking an experienced Program Manager to lead large-scale Transition and Transformation initiatives across Infrastructure and Application Services. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes.Key ResponsibilitiesProgram Leadership & GovernanceLead end-to-end delivery of complex Transition and Transformation programs across Infrastructure and Applications.Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization.Track performance against approved baselines and drive timely corrective actions.Ensure delivery aligns with contractual commitments, business objectives, and governance standards.Stakeholder & Executive ManagementBuild trusted relationships across customers, partners, vendors, and internal teams.Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders.Lead steering committees, governance reviews, and stakeholder workshops.Team LeadershipLead and motivate geographically distributed, cross-functional teams.Create a culture of accountability, collaboration, innovation, and continuous improvement.Mentor Project Managers and remove delivery roadblocks.Transition & Transformation DeliveryLead service transitions, modernization initiatives, cloud programs, application transformations, cutovers, migrations, stabilization, and operational readiness.Drive measurable service improvements and business value across multi-vendor environments.Key Responsibilities (continued)Commercial, Financial & Growth SupportManage program budgets, forecasts, resource plans, financial performance, and P&L considerations.Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests.Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development.Digital, Agile & AI-Enabled DeliveryPromote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement.Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity.Stay current with emerging technologies, delivery methods, and industry trends.Required Experience & Knowledge12+ years of Project and Program Management experience, including leadership of large-scale Transition and Transformation programs.Proven experience managing global, cross-functional teams and multiple concurrent workstreams.Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking.Sound understanding of Infrastructure Services including Data Centre, Cloud, Network, Cyber Security, Digital Workplace, and IT Service Management.Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs.Industry and domain awareness across diverse enterprise environments.Tools & Delivery Methods Planning & Collaboration Microsoft Project (MPP), Jira, Confluence, Microsoft Office Platforms & Reporting ServiceNow, Power BI and Azure DevOps (preferred)Ways of Working Agile, Waterfall and Hybrid delivery methodsQualificationsMANDATORY PMP® certificationBachelor’s degree in IT, Engineering, Business, or a related disciplinePREFERRED PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification.Key CompetenciesProgram & Portfolio ManagementExecutive Stakeholder ManagementCommercial & Financial AcumenTransition & Transformation LeadershipGovernance, Risk & ReportingTeam Leadership & CoachingNegotiation & Influencing AI-Enabled Project Management

Skill Requirements

Other Requirements