Project Manager (DFS)

Job Summary

We are seeking an experienced Project Manager at E3.1 level to lead end-to-end project delivery, customer engagement, governance, resource coordination, and operational performance. The role requires strong ownership, effective stakeholder management, and the ability to deliver agreed outcomes within defined timelines and quality standards. Job Description

Project Manager | Band E3.1

Job Title Project Manager

Band E3.1

Function Project /DMO

Role Overview

We are seeking an experienced Project Manager at E3.1 level to lead end-to-end project delivery, customer engagement, governance, resource coordination, and operational performance. The role requires strong ownership, effective stakeholder management, and the ability to deliver agreed outcomes within defined timelines and quality standards.

Key Responsibilities

• Own end-to-end project planning, execution, monitoring, and delivery.
• Manage project scope, schedules, milestones, dependencies, risks, issues, and action items.
• Coordinate with customers, internal teams, vendors, and cross-functional stakeholders.
• Lead regular project governance, customer reviews, and status meetings.
• Track project KPIs, deliverables, resource utilization, and service performance.
• Drive timely resolution and escalation of risks, issues, and operational blockers.
• Support resource planning, forecasting, effort tracking, and billing-related activities.
• Prepare project status reports, dashboards, action trackers, and management updates.
• Ensure compliance with organizational processes, documentation, and governance requirements.
• Drive continuous improvement and maintain strong customer engagement throughout the project lifecycle.

Required Skills and Experience

• Demonstrated experience in project management and service delivery.
• Strong customer and stakeholder management capabilities.
• Experience managing cross-functional and geographically distributed teams.
• Strong planning, governance, reporting, and risk-management skills.
• Good understanding of IT infrastructure and IT service management environments.
• Knowledge of ITIL and ServiceNow is desirable.
• Excellent communication, leadership, analytical, and problem-solving skills.
• Ability to manage multiple priorities independently and drive activities to closure

Key Responsibilities

Own end-to-end project planning, execution, monitoring, and delivery.

• Manage project scope, schedules, milestones, dependencies, risks, issues, and action items.
• Coordinate with customers, internal teams, vendors, and cross-functional stakeholders.
• Lead regular project governance, customer reviews, and status meetings.
• Track project KPIs, deliverables, resource utilization, and service performance.
• Drive timely resolution and escalation of risks, issues, and operational blockers.
• Support resource planning, forecasting, effort tracking, and billing-related activities.
• Prepare project status reports, dashboards, action trackers, and management updates.
• Ensure compliance with organizational processes, documentation, and governance requirements.
• Drive continuous improvement and maintain strong customer engagement throughout the project lifecycle.

Skill Requirements

Demonstrated experience in project management and service delivery.

• Strong customer and stakeholder management capabilities.
• Experience managing cross-functional and geographically distributed teams.
• Strong planning, governance, reporting, and risk-management skills.

Other Requirements

Good understanding of IT infrastructure and IT service management environments.

• Knowledge of ITIL and ServiceNow is desirable.
• Excellent communication, leadership, analytical, and problem-solving skills.
• Ability to manage multiple priorities independently and drive activities to closure.