Senior Engineer - Hardware Asset Management

Job Summary

We are looking for an IT Asset Management Analyst with 2-3 years of experience in managing and tracking IT hardware and software assets across their lifecycle. The role will support day-to-day asset operations, including asset receiving, tagging, allocation, inventory management, movement, recovery, refresh, and disposal. The candidate should have experience maintaining accurate asset records in ITSM/ITAM tools such as ServiceNow, performing inventory reconciliation, supporting audits, and coordinating with Service Desk, Desktop Support, Procurement, Logistics, and Device Lifecycle Management teams. The ideal candidate should have good analytical and organizational skills, attention to detail, and a basic understanding of IT Asset Management (ITAM), ITIL practices, and hardware/software asset lifecycle processes.

Key Responsibilities

IT Asset Lifecycle Management o Support IT assets throughout their lifecycle, including procurement/receipt, inventory, allocation, transfer, recovery, replacement, and retirement. o Ensure assets are appropriately recorded and their lifecycle status is kept up to date. o Coordinate asset handover and return activities for employee onboarding, transfers, and offboarding. 2. Asset Inventory & Tracking o Maintain accurate inventory of desktops, laptops, monitors, mobile devices, peripherals, and other IT equipment. o Update asset ownership, location, status, serial number, asset tag, and other relevant information in the ITAM/ITSM system. o Track movement of devices between users, locations, stockrooms, and support teams. 3. Asset Reconciliation & Data Quality o Perform periodic reconciliation between physical inventory, ITAM records, procurement information, and available device-management/discovery data. o Identify duplicate, missing, inactive, or incorrectly assigned asset records and coordinate corrective actions. o Support improvements in asset-data accuracy and completeness. 4. Stock & Inventory Management o Monitor available IT stock and assist with maintaining appropriate inventory levels. o Track assets that are in stock, assigned, under repair, returned, or awaiting disposal. o Coordinate with Procurement and Logistics teams for receipt and movement of IT equipment. 5. Device Refresh & Asset Recovery o Support hardware refresh and device replacement programs. o Track devices identified for replacement and coordinate collection and allocation activities. o Follow up on asset recovery from employees during offboarding or device replacement. 6. Audit & Compliance Support o Assist with internal and external IT asset audits by providing accurate inventory records and supporting documentation. o Investigate asset discrepancies identified during physical inventory or compliance reviews. o Follow established organizational processes for asset retirement and disposal. 7. Reporting & Documentation o Prepare regular reports and dashboards covering inventory status, aging assets, stock levels, asset allocation, recovery, and disposal. o Maintain asset-management SOPs, process documents, trackers, and knowledge articles. o Highlight inventory discrepancies, aging devices, or other asset-related exceptions to appropriate stakeholders. 8. Incident & Service Request Support o Handle asset-related service requests and tickets within agreed SLAs. o Coordinate with Service Desk, Desktop Support, Procurement, Logistics, and other IT teams to resolve asset-related queries. o Ensure appropriate documentation and closure of asset-related requests.

Skill Requirements

2-3 years of experience in IT Asset Management, IT inventory management, device lifecycle management, or IT operations.

• Good understanding of IT Asset Management (ITAM) and hardware asset lifecycle processes.
• Experience working with ServiceNow ITSM/ITAM or similar asset-management tools.
• Knowledge of asset receiving, tagging, allocation, transfer, recovery, refresh, and disposal processes.
• Experience with physical inventory verification and asset reconciliation.
• Good understanding of desktops, laptops, monitors, mobile devices, peripherals, and common enterprise IT equipment.
• Working knowledge of Microsoft Excel, including filters, lookups, PivotTables, and inventory reconciliation.
• Basic knowledge of ITIL practices, particularly Incident, Request, and Configuration/Asset Management.
• Good analytical skills with strong attention to detail and data accuracy.
• Ability to manage multiple asset requests and inventory activities in a structured manner.
• Good documentation and reporting skills.
• Strong communication and coordination skills for working with Service Desk, Desktop Support, Procurement, Logistics, Finance, and end users.
• Ability to work effectively in a global enterprise IT environment.

Other Requirements

Exposure to ServiceNow Hardware Asset Management (HAM).

• Basic understanding of Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), or other endpoint inventory/discovery tools.
• Exposure to hardware refresh and Device Lifecycle Management (DLM) programs.
• Familiarity with software licensing and Software Asset Management (SAM) concepts.
• Understanding of asset disposal, e-waste, and secure device retirement processes.
• ITIL Foundation or an entry-level ITAM certification would be advantageous.