Senior Technical Support Specialist

Job Summary

ID

Category

Skill / Competency

JD Requirement

Priority

Target Level

Weight

Knock-out

1

Core Backend

Java 8+, Java 17/21 preferred

Strong hands-on Java engineering experience

Mandatory

Proficient

12%

Yes

2

Core Backend

Spring Boot

Excellent working experience

Mandatory

Proficient

12%

Yes

3

API Engineering

REST APIs, exception handling, validation and logging

Robust API design and implementation

Mandatory

Proficient

8%

Yes

4

Engineering Quality

Clean code and design principles

Strong understanding and practical application

Mandatory

Competent

5%

No

5

Microservices

Microservices architecture

Proven experience

Mandatory

Proficient

10%

Yes

6

Microservices

Service decomposition and design

Proven experience

Mandatory

Proficient

5%

No

7

Distributed Systems

Sync/async communication, scalability, resilience and API gateway

Strong understanding

Mandatory

Competent

5%

No

8

Event Streaming

Kafka producer and consumer implementation

Critical hands-on requirement

Critical

Proficient

12%

Yes

9

Event Streaming

Kafka topics, partitions and consumer groups

Good understanding

Critical

Proficient

6%

Yes

10

Event Streaming

Ordering, partitioning, retries, DLQ and idempotency

Hands-on error and duplicate-event handling

Critical

Proficient

5%

Yes

11

CI/CD

Harness or comparable CI/CD tooling

Hands-on experience

Mandatory

Competent

3%

No

12

Infrastructure as Code

Terraform or equivalent IaC

Hands-on experience

Mandatory

Competent

3%

No

13

Containers & Orchestration

Docker and Kubernetes deployments

Understanding and deployment experience

Mandatory

Competent

4%

No

14

Cloud

GCP preferred; AWS/Azure acceptable with willingness to learn

Cloud platform exposure

Mandatory

Competent

3%

No

15

Development Practices

Agile/Scrum delivery

Experience in fast-paced Agile teams

Mandatory

Competent

2%

No

16

Quality Engineering

SonarQube, JUnit and Mockito

Hands-on code quality and unit testing

Mandatory

Competent

2%

No

17

Observability

Logging and monitoring tools

Familiarity

Mandatory

Competent

1%

No

18

Behavioural

Ownership, independence and hands-on delivery

End-to-end ownership with minimal supervision

Critical

Proficient

3%

Yes

19

Behavioural

Problem-solving and proactive learning

Strong problem-solving; learns new platform tools and GCP

Mandatory

Proficient

1%

No

20

Domain

Banking / payments

Good to have

Preferred

Competent

Bonus

No

21

Architecture Patterns

CQRS, Saga and event-driven design patterns

Good-to-have exposure

Preferred

Competent

Bonus

No

22

Processing

High-volume or batch processing

Good-to-have exposure

Preferred

Competent

Bonus

No

Key Responsibilities

ID

Category

Skill / Competency

JD Requirement

Priority

Target Level

Weight

Knock-out

1

Core Backend

Java 8+, Java 17/21 preferred

Strong hands-on Java engineering experience

Mandatory

Proficient

12%

Yes

2

Core Backend

Spring Boot

Excellent working experience

Mandatory

Proficient

12%

Yes

3

API Engineering

REST APIs, exception handling, validation and logging

Robust API design and implementation

Mandatory

Proficient

8%

Yes

4

Engineering Quality

Clean code and design principles

Strong understanding and practical application

Mandatory

Competent

5%

No

5

Microservices

Microservices architecture

Proven experience

Mandatory

Proficient

10%

Yes

6

Microservices

Service decomposition and design

Proven experience

Mandatory

Proficient

5%

No

7

Distributed Systems

Sync/async communication, scalability, resilience and API gateway

Strong understanding

Mandatory

Competent

5%

No

8

Event Streaming

Kafka producer and consumer implementation

Critical hands-on requirement

Critical

Proficient

12%

Yes

9

Event Streaming

Kafka topics, partitions and consumer groups

Good understanding

Critical

Proficient

6%

Yes

10

Event Streaming

Ordering, partitioning, retries, DLQ and idempotency

Hands-on error and duplicate-event handling

Critical

Proficient

5%

Yes

11

CI/CD

Harness or comparable CI/CD tooling

Hands-on experience

Mandatory

Competent

3%

No

12

Infrastructure as Code

Terraform or equivalent IaC

Hands-on experience

Mandatory

Competent

3%

No

13

Containers & Orchestration

Docker and Kubernetes deployments

Understanding and deployment experience

Mandatory

Competent

4%

No

14

Cloud

GCP preferred; AWS/Azure acceptable with willingness to learn

Cloud platform exposure

Mandatory

Competent

3%

No

15

Development Practices

Agile/Scrum delivery

Experience in fast-paced Agile teams

Mandatory

Competent

2%

No

16

Quality Engineering

SonarQube, JUnit and Mockito

Hands-on code quality and unit testing

Mandatory

Competent

2%

No

17

Observability

Logging and monitoring tools

Familiarity

Mandatory

Competent

1%

No

18

Behavioural

Ownership, independence and hands-on delivery

End-to-end ownership with minimal supervision

Critical

Proficient

3%

Yes

19

Behavioural

Problem-solving and proactive learning

Strong problem-solving; learns new platform tools and GCP

Mandatory

Proficient

1%

No

20

Domain

Banking / payments

Good to have

Preferred

Competent

Bonus

No

21

Architecture Patterns

CQRS, Saga and event-driven design patterns

Good-to-have exposure

Preferred

Competent

Bonus

No

22

Processing

High-volume or batch processing

Good-to-have exposure

Preferred

Competent

Bonus

No

Skill Requirements

Other Requirements