Service Delivery Manager

Job Summary

HCLTech is looking for an accomplished Amazon Web Services (AWS) for its Noida location. This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.

Key Responsibilities

• Design and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance.
• Build VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity.
• Administer EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns.
• Implement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response.
• Automate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews.

Skill Requirements

Technical Profile - Amazon Web Services (AWS)

Core technical skills:

• Design and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance.
• Build VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity.
• Administer EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns.
• Implement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response.
• Automate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews.

Other Requirements

• Own secure and scalable AWS foundations covering multi-account governance, networking, compute, containers, storage, databases, observability and backup/recovery.
• Translate application and business requirements into resilient cloud designs with clear security, availability, performance, operability and cost considerations.
• Lead troubleshooting across IAM, VPC connectivity, DNS, load balancing, EC2, EKS/ECS, RDS and hybrid integrations; coordinate restoration and root-cause analysis.
• Develop reusable infrastructure-as-code modules and deployment controls using Terraform or CloudFormation, Git and CI/CD practices.
• Apply Well-Architected principles, tagging, budget controls, rightsizing, capacity review and operational readiness assessment.

DESIRED CERTIFICATIONS (GOOD TO HAVE)

• AWS Certified Solutions Architect - Associate
• AWS Certified SysOps Administrator - Associate
• AWS Certified Solutions Architect - Professional
• AWS Certified Advanced Networking - Specialty
• AWS Certified Security - Specialty
• ITIL 4 Foundation.

PROFICIENCY EXPECTATIONS

Competent (L3): Independently deploy and support standard AWS services, troubleshoot IAM/network/compute issues and execute approved migration and recovery procedures.

Proficient (L4): Own target architecture, security and resilience patterns; lead migrations and complex incidents; govern automation, cost and operational standards; mentor L3 staff.

CANDIDATE PROFILE

• Strong hands-on experience in the stated technology domain and enterprise operations environment.
• Ability to independently troubleshoot complex issues, document solutions and collaborate with cross-functional stakeholders.
• Strong communication, change management, incident management and problem-solving skills.
• Willingness to work from the Noida location and support operational requirements as applicable.

REQUIRED EXPERIENCE AND CAPABILITIES

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant experience.
• Demonstrated hands-on experience supporting business-critical enterprise environments and handling complex incidents and changes.
• Working knowledge of ITIL-aligned incident, problem, change, request and knowledge-management processes.
• Ability to create HLD/LLD, implementation plans, rollback plans, SOPs, runbooks, RCA documents and operational reports.
• Strong stakeholder communication, ownership, analytical thinking and collaboration across application, infrastructure, security and vendor teams.
• Ability to participate in operational support, planned changes and major-incident activities according to business requirements.

KEY DELIVERABLES

• Stable, secure and supportable technology services with improved availability, performance and operational readiness.
• Timely resolution of complex incidents, complete root-cause analysis and closure of preventive actions.
• High-quality technical designs, implementation evidence, knowledge articles and support documentation.
• Controlled delivery of upgrades, migrations, standardization, automation and service-improvement initiatives.
• Clear technical communication with stakeholders, service owners, partner teams and technology vendors.

SELECTION FOCUS

• Depth of hands-on technical knowledge and ability to explain design and troubleshooting decisions.
• Experience with enterprise-scale operations, critical incidents, controlled changes and service restoration.
• Quality of documentation, automation mindset, security awareness and approach to continuous improvement.
• Communication, ownership and ability to work effectively across multiple technical and business teams.