Service Delivery Manager (DFS)
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 23, 2026.
Job Summary
Security Service Delivery Manager (Sec SDM) (L3)
Governance - Security Service Delivery Management
Location: Hyderabad / Bangalore
Experience: 10-12 Years
Role Summary
The Security Service Delivery Manager (Sec SDM) will be responsible for governing and overseeing the delivery of enterprise security services, ensuring compliance with contractual commitments, security policies, regulatory requirements, and business expectations. The role acts as the primary interface between security operations teams, service delivery teams, customer stakeholders, and leadership to drive service excellence, risk management, and continuous improvement.
Key Responsibilities
Roles and Responsibilities
Act as the primary governance lead for cybersecurity service delivery across security operations, vulnerability management, IAM, endpoint security, network security, and compliance services.
Monitor security service performance against agreed SLAs, KPIs, OLAs, and contractual commitments.
Lead regular service review meetings with stakeholders, presenting operational performance, risks, trends, and improvement initiatives.
Coordinate with security tower leads, SOC teams, infrastructure teams, and service providers to ensure seamless delivery of security services.
Manage security-related escalations, major incidents, and service risks, ensuring timely resolution and stakeholder communication.
Review security operational metrics, audit findings, vulnerability trends, compliance gaps, and remediation plans.
Drive continual service improvement initiatives focused on enhancing security posture, operational efficiency, and customer satisfaction.
Ensure adherence to governance frameworks, security policies, regulatory requirements, and audit controls.
Support customer audits, compliance reviews, risk assessments, and executive governance forums.
Manage service reporting, security dashboards, action trackers, and executive-level presentations.
Collaborate with project and transition teams to support new security initiatives, technology onboarding, and service transformations.
Skill Requirements
Mandatory Skills
Security Service Delivery Management
Security Governance & Compliance
Cybersecurity Operations
SLA & KPI Management
Risk & Escalation Management
Vulnerability & Compliance Management
Stakeholder & Customer Management
Service Review & Governance Reporting
ITIL Service Management
Security Incident Management
Preferred Skills
Identity & Access Management (IAM)
Security Operations Center (SOC)
Endpoint & Network Security
SIEM Platforms
Power BI & Executive Reporting
Vendor & Contract Management
Other Requirements
Certifications
Mandatory
ITIL v4 Foundation
Preferred
CISSP
CISM
ISO 27001 Lead Implementer / Lead Auditor
CompTIA Security+
Soft Skills
Strong stakeholder and customer management skills
Excellent communication and presentation abilities
Strong risk management and decision-making capabilities
Leadership and conflict-resolution skills
Strategic and service-oriented mindset