SME - Citrix Cloud

Job Summary

Core Responsibilities

• Design, install, monitor and support Citrix systems and associated infrastructure.
• Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront.
• Manage Citrix farms, sessions, printers, application publishing and log monitoring.
• Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022.
• Perform server health checks and maintenance activities.
• Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers.
• Work with VMware, Nutanix, Hyper-V and XenServer environments.
• Coordinate deployments, upgrades and patch management.
• Handle P0, P1 and P2 incidents and contribute to problem management.
• Administer Ivanti products and user profile management.
• Manage Citrix and Windows patch deployments and SCCM activities.
• Support L1/L2 teams in resolving incidents and requests.
• Work within Incident, Request, Change and Problem Management processes.
• Ensure SLA, KPI and ITIL compliance.
• Drive Continuous Improvement Plans (CIP) to improve infrastructure stability.
• Provide communication and stakeholder updates during critical incidents.
• Create, maintain and update documentation.
• Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director.
• Demonstrate strong multitasking and organizational skills.
• Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities
• Maintain and enhance Infrastructure as Code.
• Manage Terraform code integrating Azure Virtual Desktop and published application environments.
• Implement architecture and code enhancements for Azure platform changes.
• Maintain Terraform module parameters.
• Document code and deployment procedures.
• Implement automation for VM builds and power management.
• Contribute to GUI development for Terraform parameter integration.
• Address functional requirements through automation and engineering solutions such as logging and monitoring.

Key Responsibilities

Core Responsibilities

• Design, install, monitor and support Citrix systems and associated infrastructure.
• Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront.
• Manage Citrix farms, sessions, printers, application publishing and log monitoring.
• Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022.
• Perform server health checks and maintenance activities.
• Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers.
• Work with VMware, Nutanix, Hyper-V and XenServer environments.
• Coordinate deployments, upgrades and patch management.
• Handle P0, P1 and P2 incidents and contribute to problem management.
• Administer Ivanti products and user profile management.
• Manage Citrix and Windows patch deployments and SCCM activities.
• Support L1/L2 teams in resolving incidents and requests.
• Work within Incident, Request, Change and Problem Management processes.
• Ensure SLA, KPI and ITIL compliance.
• Drive Continuous Improvement Plans (CIP) to improve infrastructure stability.
• Provide communication and stakeholder updates during critical incidents.
• Create, maintain and update documentation.
• Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director.
• Demonstrate strong multitasking and organizational skills.
• Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities
• Maintain and enhance Infrastructure as Code.
• Manage Terraform code integrating Azure Virtual Desktop and published application environments.
• Implement architecture and code enhancements for Azure platform changes.
• Maintain Terraform module parameters.
• Document code and deployment procedures.
• Implement automation for VM builds and power management.
• Contribute to GUI development for Terraform parameter integration.
• Address functional requirements through automation and engineering solutions such as logging and monitoring.

Skill Requirements

Core Responsibilities

• Design, install, monitor and support Citrix systems and associated infrastructure.
• Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront.
• Manage Citrix farms, sessions, printers, application publishing and log monitoring.
• Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022.
• Perform server health checks and maintenance activities.
• Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers.
• Work with VMware, Nutanix, Hyper-V and XenServer environments.
• Coordinate deployments, upgrades and patch management.
• Handle P0, P1 and P2 incidents and contribute to problem management.
• Administer Ivanti products and user profile management.
• Manage Citrix and Windows patch deployments and SCCM activities.
• Support L1/L2 teams in resolving incidents and requests.
• Work within Incident, Request, Change and Problem Management processes.
• Ensure SLA, KPI and ITIL compliance.
• Drive Continuous Improvement Plans (CIP) to improve infrastructure stability.
• Provide communication and stakeholder updates during critical incidents.
• Create, maintain and update documentation.
• Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director.
• Demonstrate strong multitasking and organizational skills.
• Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities
• Maintain and enhance Infrastructure as Code.
• Manage Terraform code integrating Azure Virtual Desktop and published application environments.
• Implement architecture and code enhancements for Azure platform changes.
• Maintain Terraform module parameters.
• Document code and deployment procedures.
• Implement automation for VM builds and power management.
• Contribute to GUI development for Terraform parameter integration.
• Address functional requirements through automation and engineering solutions such as logging and monitoring.

Other Requirements