Sr Subject Matter Expert (Support&Ops)

Job Summary

Functional Skills

• IBM MQ 9.x and 8.x administration in critical production environments.
• MQ upgrades and migrations across Linux and Windows platforms.
• MQ cluster, certificate, object, multi-instance, and RDQM configuration.
• MQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation.
• Experience working with IBM vendor support on product issues and bugs.
• Strong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge
• RabbitMQ
• MeshIQ Leadership and Operational Responsibilities
• Manage a highly skilled, multi-skilled team and onboard experienced resources for user support.
• Manage projects, costs, and budgets while ensuring optimization.
• Apply automation principles and industry best practices.
• Handle critical escalations and drive issues toward resolution.
• Work independently, propose improvement ideas, and collaborate globally.
• Operate effectively in highly challenging and demanding environments.
• Apply infrastructure-management best practices covering availability, service quality, and legacy management.
• Demonstrate strong knowledge of Incident, Change, Request, and Release Management.
• Understand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices.
• Support Disaster Recovery, Business Continuity Planning, and application DR activities.
• Manage project reporting, timelines, and dashboard publication.
• Ensure resiliency tests and exercises are completed in accordance with recommendations.
• Provide weekend support when required. Desirable Skills
• ITIL V3 knowledge
• Agile certifications
• Shell scripting

Key Responsibilities

Functional Skills

• IBM MQ 9.x and 8.x administration in critical production environments.
• MQ upgrades and migrations across Linux and Windows platforms.
• MQ cluster, certificate, object, multi-instance, and RDQM configuration.
• MQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation.
• Experience working with IBM vendor support on product issues and bugs.
• Strong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge
• RabbitMQ
• MeshIQ Leadership and Operational Responsibilities
• Manage a highly skilled, multi-skilled team and onboard experienced resources for user support.
• Manage projects, costs, and budgets while ensuring optimization.
• Apply automation principles and industry best practices.
• Handle critical escalations and drive issues toward resolution.
• Work independently, propose improvement ideas, and collaborate globally.
• Operate effectively in highly challenging and demanding environments.
• Apply infrastructure-management best practices covering availability, service quality, and legacy management.
• Demonstrate strong knowledge of Incident, Change, Request, and Release Management.
• Understand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices.
• Support Disaster Recovery, Business Continuity Planning, and application DR activities.
• Manage project reporting, timelines, and dashboard publication.
• Ensure resiliency tests and exercises are completed in accordance with recommendations.
• Provide weekend support when required. Desirable Skills
• ITIL V3 knowledge
• Agile certifications
• Shell scripting

Skill Requirements

Functional Skills

• IBM MQ 9.x and 8.x administration in critical production environments.
• MQ upgrades and migrations across Linux and Windows platforms.
• MQ cluster, certificate, object, multi-instance, and RDQM configuration.
• MQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation.
• Experience working with IBM vendor support on product issues and bugs.
• Strong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge
• RabbitMQ
• MeshIQ Leadership and Operational Responsibilities
• Manage a highly skilled, multi-skilled team and onboard experienced resources for user support.
• Manage projects, costs, and budgets while ensuring optimization.
• Apply automation principles and industry best practices.
• Handle critical escalations and drive issues toward resolution.
• Work independently, propose improvement ideas, and collaborate globally.
• Operate effectively in highly challenging and demanding environments.
• Apply infrastructure-management best practices covering availability, service quality, and legacy management.
• Demonstrate strong knowledge of Incident, Change, Request, and Release Management.
• Understand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices.
• Support Disaster Recovery, Business Continuity Planning, and application DR activities.
• Manage project reporting, timelines, and dashboard publication.
• Ensure resiliency tests and exercises are completed in accordance with recommendations.
• Provide weekend support when required. Desirable Skills
• ITIL V3 knowledge
• Agile certifications
• Shell scripting

Other Requirements