Team Lead

Job Summary

Job Description: E1.1 (Accounts Receivable - Order to Cash Leadership)

Location: Hyderabad or Noida

Job Type: Full-Time Work from Office

Company: XXXX

Job Overview:

We are seeking an experienced Accounts Receivable (AR) Leader with 6-8 years of experience in the BPO industry to manage end-to-end Order-to-Cash (O2C) operations. The role requires strong leadership, stakeholder management, and process expertise to drive collections efficiency, cash flow optimization, and service delivery excellence.

Key Responsibilities

• 1. End-to-End O2C Leadership: Oversee billing, invoicing, collections, cash application, and dispute management processes ensuring SLA adherence and operational efficiency.
• 2. Collections & Cash Flow Management: Drive collections strategy, monitor aging, improve DSO, and ensure timely cash realization.
• 3. Client & Stakeholder Management: Act as a key interface with clients and internal stakeholders; provide governance updates and drive issue resolution.
• 4. Team Leadership & Capability Building: Manage large AR teams, drive performance, mentoring, and succession planning.
• 5. Performance Reporting & Insights: Track KPIs such as DSO, aging, collection efficiency; provide insights and recommendations for improvement.
• 6. Process Improvement & Automation: Identify opportunities for automation, standardization, and digital transformation in O2C processes.
• 7. Dispute & Risk Management: Ensure timely resolution of disputes and adherence to compliance and control frameworks.
• 8. Systems & Controls: Ensure accuracy in ERP (SAP/Oracle), strengthen controls, and maintain data integrity.

9. Transition & Transformation: Support process transitions, stabilization, and continuous improvement initiatives

Skill Requirements

• Education: Bachelor’s or Master’s degree in Finance, Accounting, or related field.
• Experience: 6-8 years in Accounts Receivable / Order-to-Cash processes within BPO/Shared Services, with leadership experience.
• Technical Skills: Strong knowledge of ERP systems (SAP/Oracle), Excel, and reporting tools such as Power BI.
• Core Competencies: Strong analytical skills, stakeholder management, leadership capability, and process orientation.
• Preferred Skills: Experience in automation, RPA, digital finance transformation, and process re-engineering.

Other Requirements