IT Support Specialist II

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist II, we'll count on you to:

• Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers.
• Perform technical maintenance and software installations and updates.
• Ability to apply technology to address business needs.
• Assisting staff to achieve efficient and effective use of computing technology and maximize. utilization of computer resources.
• Combine a breadth of IT experience with an overarching concern for excellent customer service.
• Participate in enterprise-wide IT projects and initiatives.
• Diagnose system hardware, software, and operator problems.
• Provide desk side assistance upon request for enterprise applications.
• Responsible to request hardware and software through the requisition system.
• Provide hardware, software, mobile device, and printing support.
• Assist with the inventory management of all IT assets.
• Communicate technical support topics or issues of interest.
• Work with Systems Administrators in performing IT infrastructure processes and procedures as needed.
• Provide advanced troubleshooting on complicated IT issues.
• Serve as an example to junior staff when it comes to complicated technical issues.
• Perform other duties as needed.
• This position may require up to 15% travel for scheduled activities.

Preferred Qualifications

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS.
• This position may include travel.
• Working knowledge of Windows 11/M365.
• Knowledge of A&E Industry.
• Degree in Computer Science/MIS-related area or equivalent work experience.

Required Qualifications

• A minimum of 2 years of experience in technical support of PC, networks and servers.
• Excellent working knowledge of personal computer and peripherals.
• Experience in systems operations and maintenance.
• Working knowledge of Microsoft Office applications.
• Excellent client service, interpersonal and communication skills.
• Self-starter able to handle multiple tasks and deadlines.
• Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

At HDR, the health and safety of our employees is of the upmost importance. In accordance with local safety, health, and environmental legislation, HDR is committed to developing, maintaining, and enforcing proactive safe work policies, procedures, and standards.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable legislation, we are committed to meeting the accessibility needs of persons with disabilities. Candidates with disabilities may request reasonable accommodation throughout the recruitment and selection process by contacting our Human Resources team.

HDR is a certified Living Wage Employer in Ontario, British Columbia, and Alberta.

At HDR, we are committed to the principles of employment equity.

We are an Affirmative Action and Equal Opportunity Employe r.

We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.