Pharmacy Technician/Coordinator

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

 Location: Wilmington, NC  | Site Name: Trial Management Associates  | Full-Time  | Clinical Research

Are you an experienced medical assistant or pharmacy tech looking to gain a new set of skills? Join a leading, integrated clinical research network dedicated to high-quality data, patient-centered care, and innovation in clinical trials.

We’re seeking a Pharmacy Coordinator for our clinical research site located in Wilmington, NC. The Pharmacy Coordinator plays a key role in the successful execution of pharmaceutical clinical trials by ensuring the safe, accurate, and compliant handling of the investigational products (IP)/drug that is being studied. Working under the supervision of a licensed pharmacist or nurse (as applicable), this individual will be responsible for receiving, storing, preparing, dispensing, documenting, and managing investigational drugs in accordance with study protocols, GCP/ICH regulations, and institutional SOPs. This role may also support administrative and data entry activities related to the conduct of clinical research.

Type:   Regular Full-time Employee

Schedule:  Mondays through Thursdays 7:00 AM to 4:30 PM and Fridays 7:30 AM to 11:30 AM

Location:   Onsite in Wilmington, NC (no capabilities for remote or hybrid work)

Reports to:  Site Director

Benefits:   Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.

What We Offer

• Competitive pay + annual performance incentives
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and company holidays
• A mission-driven culture focused on advancing medicine and improving patient outcomes

 Why Join Us?

You’ll be part of a growing, mission-driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster-while creating an environment where employees thrive. If you’re passionate about clinical research and ready to make a difference, we’d love to hear from you.

Core Responsibilities:

• Investigational Product (IP) Management
  • Receive, store, prepare, and dispense investigational products according to protocol, pharmacy manual, and regulatory requirements.
  • Use IWRS/IRT systems to log shipments, assign IP, and perform returns or destructions per study-specific guidance.
  • Maintain accurate inventory logs, temperature records, and expiration tracking for all IP and supplies.
  • Monitor and respond to temperature excursions, discrepancies, or deviations per SOP.
  • Perform aseptic preparations where required, following sterile technique protocols.
  • Manage IP accountability documentation, including blinded and unblinded logs and reconciliation.
  • Ensure all investigational product storage complies with GCP and institutional policies (double-locked, secure, labeled, etc.).
• Documentation & Compliance
  • Maintain audit-ready records of all pharmacy activities, including temperature logs, equipment calibrations, and IP logs.
  • Create and manage pharmacy study binders with updated regulatory and protocol-specific content.
  • Adhere to ALCOA-C principles (Attributable, Legible, Contemporaneous, Original, Accurate, Complete, and Consistent) in documentation practices.
  • Participate in unblinded or blinded monitoring visits, providing relevant pharmacy documentation.
• Administrative & Operational Support
  • Assist with scheduling and performing protocol-specific assessments (e.g., memory assessments, vital signs, specimen collection support).
  • Perform data entry in eCRFs according to protocol and system-specific guidelines.
  • Support query resolution, documentation scanning, and other clerical duties (e.g., faxing, reminder calls).
  • Order pharmacy-related supplies and assist with equipment upkeep and calibrations.
  • Provide pharmacy support to other team members and backfill duties during absences.
• Communication & Collaboration
  • Maintain clear, professional communication with study coordinators, monitors, sponsors, and clinical staff.
  • Participate in team meetings and training sessions to stay updated on protocols, SOPs, and compliance standards.
  • Demonstrate flexibility and professionalism in a fast-paced, regulated environment.

Requirements:

• Minimum of 1-2 years of experience as a Pharmacy Technician or Medical Assistant required
• Completion of a recognized Pharmacy Technician or Medical Assistant program
• Registration with relevant state or provincial licensing body (e.g., College of Pharmacists of BC for Pharm Techs, for example) required, where applicable.
• Current certification in Good Clinical Practice (GCP) and/or willingness to complete GCP training
• Experience with IWRS/IRT systems, inventory control
• Strong organizational and documentation skills with high attention to detail
• Proficient in Microsoft Office and electronic data capture systems
• Ability to follow protocols, SOPs, and maintain regulatory compliance
• Strong communication and interpersonal skills
• Demonstrated ability to manage multiple tasks efficiently and work independently or as part of a team
• Professionalism, reliability, and commitment to patient safety and data integrity
• Experience with investigational product handling preferred
• Familiarity with Phase I-IV clinical trials and regulatory requirements an asset
• Experience in a clinical research or hospital setting preferred

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. 

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Need Assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [email protected] for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.