Operational Product Analyst

As an Operational Product Analyst at Heathrow, you will play a key role in improving how our airport operates by turning data and insight into practical solutions.

You’ll work with teams across the airport to understand operational challenges, identify opportunities for improvement, and help shape the tools and products that make every journey smoother. This role is central to ensuring Heathrow continues to deliver efficient, safe, and seamless experiences for passengers and colleagues alike

Click here to view the job spec: HAL_D_Operational Product Analyst.docx

• Analysing operational data to identify trends, risks, and opportunities for improvement.
• Working with product and technology teams to design and refine digital tools that support airport operations.
• Translating business needs into clear product requirements and performance measures.
• Collaborating with operational teams to test and implement new solutions effectively.
• Monitoring product performance and recommending enhancements based on evidence and feedback.
• Supporting continuous improvement initiatives that enhance operational efficiency and passenger experience.

• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Experience working with digital products or operational systems in a fast-paced environment.
• Ability to translate technical information into clear, actionable insights.
• Effective communication and stakeholder engagement skills.
• Attention to detail and a structured approach to managing multiple priorities.
• Comfortable working with data visualisation or reporting tools.